Principal Associate, Project Management - Partnerships Technology Team (Hybrid)

Capital One•Chicago, IL

3d•Hybrid

About The Position

Principal Associate, Project Management - Partnerships Technology Team (Hybrid) Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Principal Associate, Project Manager on the Capital One Card Partnerships Technology team you will support and lead the technical oversight, integration and technical operations of our corporate customers. You will work with cross-functional, multi-platform application systems and teams to ensure the solutions we provide to our corporate partners are well managed with rigorous risk management practices. This is a Principle Associate, Project Manager Integration position that is accountable for being the champion for their corporate partner and representing their partners interests with various teams (internal and 3rd party technical teams) to ensure we are delivering quality customer service. This includes identifying growth opportunities, ensuring timely, accurate and transparent communications, providing advice and counsel to our stakeholders, ensuring well managed execution & rigorous risk management practices and driving continuous process improvements through influence and negotiations with performing teams.

Requirements

High School Diploma, GED or equivalent certification
At least 3 years of Project Management or Process Management experience
At least 3 years of experience with systems integration

Nice To Haves

Bachelor’s Degree or military experience
4+ years of Project Management or Process Management experience
2+ years of Data Analytics experience
2+ years of experience with SQL or business intelligence tools
2+ years of experience with AWS
PMP, Lean, Agile or Six Sigma certification
Strong communication and collaboration skills
Strong problem solving and influencing skills

Responsibilities

Responsible for ensuring customer satisfaction with the technical products and services we provide by negotiating mutually beneficial agreements across Customers, stakeholders and technical teams.
Quickly understanding business needs and translate these needs into technical solutions
Conducting analysis, gaining support and driving solutions through influence and negotiation
Communicate across and up through your Partner’s and Capital One leadership team to ensure timely and accurate information is provided.
Continuously learn & analyze complex, interconnected business processes / systems to ensure risks are well managed and controls are effective.
Assist with Intent grooming to ensure acceptance criteria and conditions of satisfaction clearly define ‘done’ for agile delivery teams.
Focus on quality, resilience and performance of technologies and services utilized for your partner.
Work closely with software engineering teams to find creative solutions to problems and to remove impediments to delivery.

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