Principal Associate, Product Design - Design Systems

Capital One•Richmond, NY

About The Position

Principal Associate, Product Design - Design Systems Product Designer (Principal Associate level - IC) At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. We are currently seeking a Product Designer to join our Card Servicing Experience design team. We design the experiences and tools that help our servicing associates help our customers, or help our customers help themselves. The work we do ensures customers can easily navigate any question or problem they have along their journey with us, no matter which path they follow. This Product Designer will combine their craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems. You will oversee work on our agent platform and its associated design system and governance processes – ensuring that when we expand our product feature set, we do so in a methodical, systematic way. We’re looking for a designer who will take a systems-mindset to defining and deploying consistent, reusable componentry and patterns across our product portfolio. This designer gets excited by enabling fellow design and product partners with the documentation needed to leverage, contribute to, scale, and evolve our library. Here are some of the expected competencies for this role: Product Design Expertise: Leverage deep expertise in product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One; in collaboration with cross-functional partners, use appropriate tools, platforms, frameworks and design systems and work with teams to create artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes Design System Expertise: Apply a deep understanding of Figma's advanced design system features to: Expertly build and maintain robust, scalable components with nested instances, variants, text-properties, booleans, and interactive components Document component tech specs and usage guidelines like dos, don’ts, accessibility guidance and usage examples Create responsive components and documentation via auto layout, constraints, and interactive connections. Effectively apply atomic design methodology to ensure proper level of inheritance throughout our design system Efficiently organize and publish new versions of our design library and suite of documentation via branching controls with a risk-adverse mindset Provide a single source of design truth by managing access and ensure version control Human-Centered: Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback Business-Focused: Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment. Collaborate with designers across various teams to validate new components and evolve existing ones Partner, mentor and teach other designers who contribute to the design system. Partner with Product Owners to prioritize roadmaps Collaborate with our Tech team to ensure the Design and Tech libraries are in-sync. Perform Quality Assurance (QA) on the technical build of design system components and documentation Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions Through governance, provide action-oriented guidance and approval for teams leveraging our design system Share important announcements to the community regarding our design system and processes The ideal candidate has a strong portfolio demonstrating their process, results, and impact.

Requirements

At least 3 years of experience in a Product Design role
At least 3 years of experience with design and prototyping tools, such as Figma
Experience leading a design system

Nice To Haves

At least 4 years of experience in a Product Design role
At least 4 years of experience with design and prototyping tools, such as Figma
At least 4 years of experience collaborating with product, tech and business partners
At least 4 years of experience working with an established design system
Experience working in heavily regulated, data heavy problem spaces

Responsibilities

Oversee work on our agent platform and its associated design system and governance processes
Defining and deploying consistent, reusable componentry and patterns across our product portfolio
Enabling fellow design and product partners with the documentation needed to leverage, contribute to, scale, and evolve our library
Leverage deep expertise in product design and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One
Apply a deep understanding of Figma's advanced design system features to build and maintain robust, scalable components
Document component tech specs and usage guidelines
Create responsive components and documentation via auto layout, constraints, and interactive connections
Effectively apply atomic design methodology to ensure proper level of inheritance throughout our design system
Efficiently organize and publish new versions of our design library and suite of documentation via branching controls with a risk-adverse mindset
Provide a single source of design truth by managing access and ensure version control
Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback
Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations
Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment
Collaborate with designers across various teams to validate new components and evolve existing ones
Partner, mentor and teach other designers who contribute to the design system
Partner with Product Owners to prioritize roadmaps
Collaborate with our Tech team to ensure the Design and Tech libraries are in-sync
Perform Quality Assurance (QA) on the technical build of design system components and documentation
Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions
Through governance, provide action-oriented guidance and approval for teams leveraging our design system
Share important announcements to the community regarding our design system and processes