Principal Associate, Process Manager- GPN

Capital One • Riverwoods, IL

23h

About The Position

As a Principal Associate of Process Management, you will deliver flawlessly executed processes that improve business efficiency and drive results. This role involves creating and modifying processes, collaborating with leaders to influence outcomes, and monitoring data trends to measure effectiveness and ensure data integrity. You will educate and gain buy-in from key stakeholders regarding process utilization. The team bridges technical teams, stakeholders, and users to ensure products are well-documented, efficient, and fully supported, acting as custodians of knowledge by blending technical writing, business analysis, and process management to create clear documentation, optimize workflows, and provide proactive user support.

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of process management experience

Nice To Haves

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 1 year of experience in Compliance or Risk Management
• At least 2 years of experience in Process Management

Responsibilities

• Author and maintain high-quality technical specs, supplemental guides, and user-friendly documentation for non-technical audiences.
• Analyze stakeholder requirements and perform gap analyses to improve documentation clarity, usability, and cross-functional workflows.
• Manage document lifecycles, including version control, review cycles, and adherence to Enterprise/GPN risk management standards.
• Triage customer feedback and partner with Success teams to ensure content accuracy and a user-centric experience.

Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees