Principal Associate, Process Manager

Capital One • Plano, TX

2d

About The Position

As a Principal Associate, Process Manager, you will be a key leader in creating and enhancing processes that deliver excellence to both internal and external customers. We are seeking a dedicated, disciplined professional who excels in a team environment and demonstrates the ability to take full ownership of their process domain. You will balance high-quality execution with the ability to navigate ambiguity and white space problem-solving.

Requirements

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Microsoft Office or G Suite
• At least 2 years of process, project or risk management experience

Nice To Haves

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• 1+ year of experience in compliance or risk management
• 2+ years of auto finance experience

Responsibilities

• Demonstrate mastery of all Business As Usual (BAU) process management skills with a high degree of independence and attention to detail.
• Lead targeted process improvement initiatives and collaborate on large-scale efforts that drive quantifiable business impacts.
• Stand up new processes and governance frameworks, ensuring all procedures and flows are formally documented.
• Apply deep critical thinking to identify gaps and implement controls that reduce risk and ensure compliance with regulatory requirements.
• Create structure around undefined problems using established frameworks and "out of the box" thinking.
• Lean into data to generate insights, inform hypotheses, and provide transparency for senior leadership.
• Synthesize complex information to drive solutions for integrated issues, ensuring that permanent corrective actions are implemented.
• Serve as a subject matter expert (SME), partnering across job families to clarify needs and influence outcomes that meet true stakeholder requirements.
• Deliver high-quality, concise written and verbal communications, including presentations and "great storytelling" via decks to executive-level audiences.
• Build and leverage strong relationships with partners in Legal, Compliance, and other internal divisions.
• Act as a mentor and role model, helping to develop the next generation of talent by providing feedback and implementing engaging development plans.
• Enable team members and drive results through others, regardless of formal people leadership status, by sharing expertise and driving clarity.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees