Principal Associate, Executive Communications- Financial Services

Capital One • Plano, TX

5d

About The Position

Principal Associate, Executive Communications- Financial Services We’re seeking an influential communicator who has experience writing high-quality content for executives, leveraging data and technology to shape engagement strategies, and working in cross-functional teams to drive results. In Financial Services at Capital One, we believe internal and external communications go hand-in-hand. With an amazing employee culture, innovative business strategy and deep commitment to giving back to the community, we have a robust story to share with a variety of stakeholders. The thought leadership strategy for our divisional president is an important part of how we organize, message and distribute this story across channels. In this role, you’ll support thought leadership efforts through internal and external channels, including social media and video. Additionally, you will play a key role in supporting internal communications for executives, as well as contributing to internal storytelling and campaigns. If you’re a strategic thinker, planner and storyteller who merges writing and data to inspire others to think differently and empower them to act, you might be our next team member. We’re looking for someone with endless curiosity; who communicates concisely but thinks big; and is a storyteller who writes with heart and an above-and-beyond attention to detail. The ideal candidate will be highly effective at navigating a matrix organization and influencing people by leveraging communications expertise, complex problem-solving skills and a keen ability to work with ambiguity and defining the unknown. We are looking for an expert wordsmith who can grasp both the internal and external landscape to strike the right tone. By joining our team, you’ll be expected to push the envelope and strive to do the extraordinary. Who We Are: The Financial Services Communications team is made up of intentional, strategic and creative problem-solving experts. We proactively deliver innovative, relevant and engaging content in support of our divisional president, his vision and his strategy. We constantly look for new ways to improve our output and methods, while maximizing our impact across channels readers love. We start with the why, hold a high bar on clear, consistent and people-centric communications, and ensure the solution is 100% aligned to the problem. Capital One is a fast-growing organization, one of the top brands in the United States and has been named one of the “100 Best Companies to Work For” by FORTUNE Magazine.

Requirements

• Bachelor’s Degree or Military Experience
• At least 5 years of experience in corporate communications, public relations, journalism, marketing, social media management or writing
• At least 2 years of experience in communication and social media strategy development for executive leaders
• Detail oriented: Holds a high bar for written content and an eagle-eye for formatting/editing
• Storyteller: Simplify the complex and compel our audience to act
• Customer-obsessed: Ability to deeply understand customer needs and business context, and uncover creative solutions to help achieve their goals
• Analytical problem-solver: Uses data and storytelling to influence decisions and deliver actionable recommendations that solve current engagement & communication opportunities
• Results oriented: Focuses on driving impact in both the short- and long-term, and is able to drive and execute an agenda end-to-end from conception through to delivery
• Strategic partner: Helps shape strategy and initiatives, ensures successful measurement of campaigns by aligning on metrics and measuring results
• Team player: Helps us achieve more than the sum of our parts by collaborating effectively with others and encouraging an inclusive culture with diverse teammates
• Deadline driven: Ability to adhere to and set deadlines, and deliver quality work within them

Nice To Haves

• Bachelor’s Degree in Communications, Public Relations, Marketing, English or Journalism
• 2+ years of experience in financial services, technology, or similar organization
• 6+ years of experience in corporate communications, public relations, marketing or writing
• 3+ years experience managing social media channels for executive leaders
• 2+ years of experience editing using AP Style

Responsibilities

• Manage social media channels (primarily LinkedIn), including organic content, paid content and data/reporting, in alignment to thought leadership strategy and objectives
• Drive the amplification of large-scale thought leadership storytelling and event initiatives
• Lead internal communications for a senior leader, drafting messaging for strategy updates, organizational changes and associate engagement, among other initiatives
• Develop and execute an executive-level video strategy—directing how it comes to life both internally and externally
• Contribute to our internal associate storytelling strategy and initiatives
• Partner cross-functionally on key projects and initiatives with the ability to manage input from a variety of stakeholders and drive results
• Openly and actively contribute as a member of the Financial Services Communications team and Thought Leadership pod, identifying key opportunities and taking the lead on developing content and solutions that address needs
• Highly effective communications skills with outstanding writing abilities, including the ability to draft content in the style and voice of leaders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees