Principal Analyst (SAP) – Customer Service/Service Management

Waters Corporation•Milford, MA

About The Position

Waters Corporation is seeking a strategic and technically adept Principal Analyst (SAP) to lead the design, implementation, and optimization of SAP S/4HANA Customer Service processes . This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.

Requirements

8+ years of experience in SAP Customer Service (CS) solution design and implementation.
Strong knowledge of Customer Service processes : Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.
Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.
Integration experience with FI/CO, MM, and PP
Bachelor’s degree in computer science, Information Systems, or related field.

Nice To Haves

Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.
Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.

Responsibilities

Define end-to-end process for Customer Service aligned with business objectives.
Provide technical leadership during fit-gap analysis, system testing, and cutover planning.
Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.
Develop strategies for data migration, master data harmonization, and process alignment .
Guarantee scalability, security, and performance of integrated solutions.
Design and validate integration of touchpoints between core ERP and boundary systems.
Support configuration and data flow mapping across systems.
Collaborate with data governance teams to ensure data quality and compliance.
Partner with business process owners and IT leads to gathering requirements and validating solutions.
Define cutover strategies , including ramp-down, cutover window, and ramp-up plans.
Facilitate technical workshops and design reviews with stakeholders.