About The Position
Responsibilities include providing first class operational client support, trade & trade lifecycle event exception management and root cause analysis of exceptions to drive both platform and behavioral improvements. Main point of contact for client operational queries Overseeing the clients cashflow lifecycle, affirmation economics with customers and exception handling root causes that cause discrepancy Management of client trade activity, liaising with the Desk and Clients to resolve any issues Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows Driving initiatives to reduce Manual Touch Points (MTP's) and in turn improve the overall affirmation / settlement rates. Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.
Requirements
- 5-8 years of experience in a related role
- Relevant degree or equivalent work and industry experience preferred
- Cash Equity and Equity Swap product knowledge preferable
- Client Service experience preferred, preferably within Prime Brokerage
- Energetic, flexible, collaborative and proactive; a leader who can positively add sound product knowledge experience.
- Strong, influential communicator who is articulate and concise
- Strong risk management and control mindset
- Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
- Self reliant, good problem solver, results orientated.
- Ability to establish and build trust with professionals throughout the business.
- Solid understanding of life-cycle trade processing for Equity Swaps. Includes trade capture, settlements and reconciliations.
- Corporate Actions experience preferable
Responsibilities
- providing first class operational client support
- trade & trade lifecycle event exception management
- root cause analysis of exceptions to drive both platform and behavioral improvements
- Main point of contact for client operational queries
- Overseeing the clients cashflow lifecycle, affirmation economics with customers and exception handling root causes that cause discrepancy
- Management of client trade activity, liaising with the Desk and Clients to resolve any issues
- Contribute to the development of new techniques for the trade life cycle, and improve processes and workflows
- Driving initiatives to reduce Manual Touch Points (MTP's) and in turn improve the overall affirmation / settlement rates.
- Contribute to bank change projects and offer advanced solutions and resolve complex trade flow problems
- Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
- Provide informal/formal leadership for the team, and coach and train new recruits, and provide guidance and support to junior staff
- Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
