Primary Children's SMR Manager

Intermountain Health

15h • Onsite

About The Position

This position manages the operational and administrative aspects of an Intermountain Children’s Behavioral Health function, program or specialty, including supervision of the care coordination team. The Children’s Behavioral Health Operations Manager will work closely with the Director of Children’s Behavioral Health Clinical Operations to ensure smooth workflows, efficient scheduling, and effective onboarding and training programs. This role is crucial in supporting Intermountain Health's mission to provide high-quality, integrated behavioral health services to patients and the community. Intermountain Health is a nonprofit system headquartered in Utah with locations in six primary states and additional operations across the western U.S., comprising 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, and a health plan division called Select Health with over one million members. The organization is recognized as a leader in clinical quality improvement and efficient healthcare delivery, aiming to help people live the healthiest lives possible.

Requirements

• LCSW, CMHC, MBA or MHA.
• Demonstrated experience in healthcare operations
• Demonstrated understanding of behavioral health operations
• Demonstrated proficiency in data analysis, quality improvement and project management
• Demonstrated organizational, communication and leadership skills and experience

Nice To Haves

• Three years of experience in Behavioral Health leadership preferred.
• Bachelor’s degree in healthcare administration, social work or related field from an accredited institution preferred.

Responsibilities

• Develops and implements strategies to improve the operational efficiency and effectiveness of a Children’s Behavioral Health functions and programs.
• Monitors and analyzes operational performance metrics, including productivity measures, identifying areas for improvement and recommending solutions.
• Collaborates with Children’s Behavioral Health clinical leadership to align operational goals with clinical objectives.
• Designs, implements, and continuously improves business operational workflows for patient intake, assessment, treatment planning, and follow-up, in collaboration with Children’s Behavioral Health leadership.
• Identifies and resolves barriers in service delivery.
• Develops and manages efficient scheduling processes and systems for behavioral health providers and support staff.
• Develops and maintains on-boarding and training programs for new and existing staff on operational procedures, workflows and systems, in collaboration with Children’s Behavioral Health leadership.
• Coordinates ongoing professional development opportunities for staff.
• Supports the delivery of Children’s Behavioral Health care coordination, ensuring effective care for patients with complex behavioral health needs.
• Manages team of behavioral health care coordinators.

Benefits

• generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates
• Caregivers are eligible to participate in PEAK on day 1 of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees