Pricing and Customer Health Analyst (Remote USA - Eastern Time Zone)
About The Position
This position can be performed remotely within the U.S., with required availability during East Coast business hours. This role is essential for improving operational visibility into pricing strategy effectiveness, sales pipeline efficiency, and overall customer retention performance. By centralizing analysis of these three interconnected areas, we can create more effective customer health predictions, allowing us to make metrics-driven decisions that directly affect revenue and customer value outcomes. By consolidating data insights across pricing, pipeline, and customer health, this role enables deliberate and proactive revenue risk identification and supports leadership in executing data-driven GTM adjustments.
Requirements
- Have a Bachelor’s Degree in Economics, Business, Finance or related field.
- Knowledge of pricing principles and pricing modeling
- Excellent analytical skills
- Demonstrate solid mathematical aptitude and comfort with numbers
- Advanced computer skills including MS Excel.
- Salesforce proficiency is highly advantageous.
- Demonstrate an ability to solve routine problems
- Display excellent verbal and written communication skills
- Have excellent organizational skills and ability to manage large sets of information and data
- Be able to work as part of a team to accomplish mutual team goals
- Have the ability to manage to key deadlines and balance competing priorities
- Must be able to support U.S. East Coast business hours
Nice To Haves
- MBA or other relevant advanced degree preferred.
Responsibilities
- Pricing Optimization: Analyze price elasticity, deal conversion rates, and discounting trends to establish benchmarks and improve by 10%.
- Pipeline Efficiency: Measure sales velocity (opportunity-to-close time), conversion ratios by stage, and lead-source ROI to improve forecast accuracy to within ±5%.
- Customer Health Review customer usage and pull manual reports to develop and track customer health scores using metrics like renewal rates, NPS, and product usage trends to support 98% renewal rate. Transform this data into customer-specific/facing presentations through report pulling, data analysis, and design/formatting.
- Cross-functional Alignment Provide weekly dashboards to sales, finance, and customer success, ensuring pricing and retention strategies are aligned and measurable.
- Sales Performance Metrics Track quota attainment, conversion rates, average deal size, and rep productivity metrics to identify trends and coaching opportunities.
- PSO sales lead submission and reporting in Salesforce (for Services and Education teams)
Benefits
- We promote a healthy work/life balance across the organization.
- We offer an appealing working prospect for our people.
- With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
