Pricing Analyst, Customer Support
About The Position
The Pricing Analyst supports the Customer Support organization by developing, analyzing, and maintaining pricing structures for spare parts, service offerings, and aftermarket solutions. This role plays a critical part in ensuring competitive, profitable, and consistent pricing across customers while supporting operational efficiency and high service levels in an intralogistics automation environment. The ideal candidate combines strong analytical skills with an understanding of supply chain, parts logistics, and customer support operations in a technical or industrial setting. This role reports to the Director, Spare Parts Logistics and Operations.
Requirements
- Bachelor's degree in Finance, Business, Supply Chain, Economics, Engineering, or a related field.
- 2–5 years of experience in pricing, financial analysis, or commercial analytics, preferably in an industrial, automation, or aftermarket environment.
- Strong analytical and problem-solving skills with high attention to detail.
- Advanced proficiency in Excel; experience with ERP systems (SAP, Oracle, or similar) preferred.
- Ability to communicate complex pricing concepts clearly to technical and non-technical stakeholders.
Nice To Haves
- Experience in intralogistics automation, material handling, industrial equipment, or technical service organizations.
- Familiarity with spare parts logistics, inventory management, or service contract pricing.
- Experience building pricing models and dashboards using BI tools (e.g., Power BI, Tableau).
Responsibilities
- Develop, maintain, and analyze pricing models for spare parts, retrofit kits, service agreements, and other aftermarket offerings.
- Manage spare parts and service pricing list
- Monitor margins, discounts, and cost drivers to ensure pricing aligns with profitability targets and market conditions.
- Conduct price variance, margin, and profitability analysis by customer, region, and product line.
- Support pricing strategies for long-term service agreements (LSAs), parts contracts, and customer-specific pricing programs.
- Partner closely with Parts Logistics, Customer Support, Sales, Finance, and Supply Chain teams to ensure accurate and timely pricing.
- Support quote-to-order processes by validating pricing, discounts, and commercial terms.
- Assist in standardizing pricing tools, processes, and approval workflows.
- Act as a pricing subject-matter resource for aftermarket and customer support teams.
- Maintain pricing data within ERP and related systems, ensuring accuracy and consistency.
- Develop dashboards and reports to track pricing performance, KPIs, and trends.
- Identify opportunities for process improvements, cost optimization, and pricing simplification.
- Analyze supplier cost changes, freight, inventory carrying costs, and other inputs impacting aftermarket pricing.
- Monitor, benchmark competitive pricing and market trends relevant to intralogistics automation and industrial aftermarket services.
- Support annual price adjustments and ad-hoc pricing initiatives.
Benefits
- Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
- 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
- Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
- Ancillary Insurances: Including vision, accident, and critical illness insurance.
- Generous Paid Time Off: Achieve the optimal work-life balance.
- Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
- Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
