Field Service Technician, Sheetfed Print Application

Heidelberg • Chicago, IL

44d

About The Position

The role of the Heidelberg Press Instructor is to educate customers on the operation of Sheetfed presses, Color measuring devices and peripherals to ensure the equipment is working as designed with optimal customer satisfaction Customer Service is the cornerstone of our business, and the Press Instructor is expected to deliver personalized, consistent, competent, and proactive service support; the Press Instructor must always exhibit professionalism.

Requirements

• 3-5 years of job related experience
• Strong knowledge of computers (Windows and Mac OS) and networking
• MS Office Suite proficient
• Self-starter and able to take on difficult problems and work them through to resolution
• A comfortable and confident speaker able to communicate effectively to a wide audience from all levels within and outside the organization
• Able to manage multiple high-priority action items
• Basic math skills, add, subtract, multiply, and divide.
• The ability to use job related testing equipment and be able to calibrate.
• Be able to follow detailed instructions in service manuals for repairs and instruction. Know how to use basic hand tools.

Responsibilities

• Training and instructions for customers on all Heidelberg sheetfed Products.
• Successful commissioning and instruction on Press installations.
• Print Color management and optimization of makeready processes.
• Efficient troubleshooting on all Print Application service calls.
• Professional communication with customers at all levels regarding Heidelberg products and how the products can increase productivity.
• Stay current with Industry Print application related training including the latest software Innovations.
• Promote the concept of Heidelberg Performance Services. Training, Consulting, Software and Consumables.
• Active and self-starting in the support of the Saphira consumable products.
• Assist in onsite Productivity evaluations for the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees