President, Global Systems

Light & Wonder • Las Vegas, NV

9d

About The Position

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary The President of Global Systems leads a global business focused on delivering integrated gaming solutions that drive measurable customer impact. This executive is responsible for advancing the business from innovation to operational impact, ensuring products are seamlessly integrated into customer operations, and delivering financial and strategic results. The role combines leadership of technology, commercial strategy, and organizational transformation, with direct accountability for sales, financial performance, and talent development. The Global Systems business has been on a multi-year journey to improve talent, commercial, and R&D capabilities. The mission of this leader will be to move this business forward from innovation to impact, delivering products integrated into the customer’s operations, meeting their needs, and providing measurable benefits.

Requirements

• Leadership for global, distributed services team
• Responsibility for similar sized team and complexity of services, ideally spanning hardware and software, delivered to sophisticated enterprise customers.
• Understanding of regulated industries is a plus.
• Demonstrated improvement in services function
• Experience tangibly improving services organizations as seen in performance metrics for customer satisfaction, revenue growth from cross/upsell generated by the service team, and cost/operating metrics.
• Previous success deploying technology and automation to improve service levels is ideal.
• Experience developing and leading the global commercial strategy and partnering effectively with product, engineering and finance teams to align go-to-market plans with product roadmaps, delivering on financial targets.
• Has a deep understanding of emerging market trends, customer needs, and competitive dynamics within Gaming.
• Able to leverage industry credibility to build customer engagement and drive retention.
• Previous change management and evolution of culture to emphasize performance, customer satisfaction and results as captured in NPS and engagement scores as well as financial results.
• Fosters close collaboration and accountability with broader Light & Wonder organization.
• Proven experience building high-performing teams through both people development (training and performance metrics) and external talent is required.
• Bachelor’s degree in Business, Engineering, Computer Science, or related field (Master’s preferred).
• 15+ years of leadership experience in gaming technology, commercial strategy, and global operations.
• Proven track record in managing large-scale systems, sales teams, and multi-country operations.
• Expertise in regulated industries, gaming platforms, and emerging technologies.
• Visionary leadership and ability to drive transformation.
• Strong analytical, decision-making, and communication skills.
• Commercial acumen and negotiation expertise.
• Cultural agility and a global mindset.

Responsibilities

• Achieve and exceed current financial targets for the business and set ambitious yet achievable financial goals moving forward.
• Translate a robust R&D product pipeline into new installations and upgrades at customers.
• Implement an optimized organizational design that delivers results within an agile and efficient structure.
• Increase engagement scores by building a “winning culture” defined by teamwork & collaboration, open & transparent communication, high accountability, and passion for results.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees