Prescription Refill Nurse (3526)
About The Position
PRIMARY DUTIES: Accurately enter prescription refill requests data in Epic systems and route to prescribing clinician per protocols Coordinate and communicate refill approvals or denials to pharmacies via phone or fax Document and refill activities in the patient’s chart in Epic Notify patients or caregivers when prescription status changes-approved, denied, called in, or ready for pickup Process refills under established standing orders and empower in basket workflows Follow refill SDOs for common chronic medication, and escalate when clinical criteria are not met OTHER DUTIES: Conduct patient education regarding medication regimens and compliance Schedule follow-up or monitoring appointments when needed Mentor and train nursing staff in the refill workflows and Epic documentation practices Keep physicians updated on formulary or policy changes affecting IPP/Medicaid preferred medication coverage Support internal quality projects and improvement initiatives as assigned Assist in continuous workflow optimization and proposal of new refill protocols PHYSICAL AND MENTAL REQUIREMENTS: visual and auditory accuracy indoor setting shift length - 8 hours frequent use of computer frequent telephone usage continuous conversational communication extensive sitting and walking understand/carry out simple/detailed, oral/written instructions memorize and retain instructions read and interpret detailed specifications ability to teach patients/families regarding medication use
Requirements
- Diploma or Degree in Nursing from an accredited nursing program.
- Active LVN license in Texas
- Current BLS certification
- Excellent written and verbal communication, including proficiency in medical terminology and medication names/use
- Strong teaching and training abilities
- Fluent in English
- Solid computer literacy: epic EMR, standard office software, phone systems
- Detail-oriented with strong spelling and documentation accuracy
- Ability to multitask and manage patient and provider interactions efficiently
- visual and auditory accuracy
- indoor setting
- shift length - 8 hours
- frequent use of computer
- frequent telephone usage
- continuous conversational communication
- extensive sitting and walking
- understand/carry out simple/detailed, oral/written instructions
- memorize and retain instructions
- read and interpret detailed specifications
- ability to teach patients/families regarding medication use
Nice To Haves
- Prior experience in outpatient primary care or ambulatory refill management is strongly preferred.
- bilingual in Spanish preferred
Responsibilities
- Accurately enter prescription refill requests data in Epic systems and route to prescribing clinician per protocols
- Coordinate and communicate refill approvals or denials to pharmacies via phone or fax
- Document and refill activities in the patient’s chart in Epic
- Notify patients or caregivers when prescription status changes-approved, denied, called in, or ready for pickup
- Process refills under established standing orders and empower in basket workflows
- Follow refill SDOs for common chronic medication, and escalate when clinical criteria are not met
- Conduct patient education regarding medication regimens and compliance
- Schedule follow-up or monitoring appointments when needed
- Mentor and train nursing staff in the refill workflows and Epic documentation practices
- Keep physicians updated on formulary or policy changes affecting IPP/Medicaid preferred medication coverage
- Support internal quality projects and improvement initiatives as assigned
- Assist in continuous workflow optimization and proposal of new refill protocols
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
