Prescription Benefit Specialist (Remote)

TEKsystems • Charlotte, NC

5d • $20 - $20 • Hybrid

About The Position

Join a customer‑focused team where you’ll make a real impact by helping members understand and use their prescription benefits. This role is ideal for someone who enjoys problem‑solving, clear communication, and delivering empathetic service in a high‑volume environment.

Requirements

• 2+ years of call center experience (medical or insurance experience preferred)
• Comfortable working with multiple systems and tools, including email, Excel, and Word
• Must be available to work any shift during hours of operation
• Hours of Operation: Monday–Sunday, 7:00am–8:00pm CST

Responsibilities

• Handle 30–50 customer interactions per day via phone and email, answering questions about prescription benefits
• Research and resolve benefit issues using healthcare systems, identifying needs quickly and providing accurate solutions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees