Prep Coordinator

Production Resource Group•Grand Prairie, TX

About The Position

PRG is the world’s leading technology provider within the entertainment and events industry. Our mission is to bring together the power of our people with our production and rental expertise to deliver unforgettable events. PRG has the largest inventory of production equipment for hire and offers a complete 360-degree range of services to clients within the live events industry. These include music touring and festivals, TV & Film, Theatre, Sports and E-sports and Corporate live events. Our clients and partners rely on PRG’s innovation, experience and in-depth expertise in video, lighting, rigging, staging, virtual productions, and set & automation systems to bring their creative visions to life. With 38 offices located in North America, South America, Europe, the Middle East, Asia and Australia, PRG offers the ability to provide services worldwide by collaborating with our local partners.

Requirements

Working knowledge of specifications and applications of equipment housed including operation, service, and repair procedures.
Basic understanding of camera theory.
Clear understanding of set call procedures and etiquette.
Diplomacy
Focus on delighting customer
Strong interpersonal skills
Ability to operate in a fast-paced environment
General working knowledge of TV/Film equipment and inventory
Strong computer skills
Knowledge of common camera rental practices
Ability to facilitate communication between departments
Strong organizational skills and attention to detail
Ability to remain flexible toward change
Ability to work under pressure with strict time constraints and maintain high performance standards and output
Integrity, Reliability
Adaptability, Planning, Organization, Work Standards
Initiative, Problem Solving, Decision Making, Conflict Resolution
Communication Skills, Emotional Intelligence, Stress Tolerance
Supervising Others, Leadership, Team Work, Team Building, Managing Team Performance
Must be able to remain in a stationary position for extended periods of time.
The employee may occasionally lift and/or move up to 20 pounds.
The position requires the ability to see clearly (with or without the aid of glasses or contact lenses) during responsibilities on and off a computer.
Must be able to communicate effectively by listening and in both written and verbal forms.
Travel may occasionally be required to on-site systems and facilities
Must have valid Driver’s License
Extensive AV/TV/Film industry experience preferred
High school diploma or equivalent education, Bachelors preferred
Proficient in Microsoft Outlook, Word, and Excel
Experience working in a Windows / MAC OS based environment

Responsibilities

Assist Prep Floor Manager in supervision of techs assigned to prep process area of responsibility (prep floor, storeroom, etc.) ensuring all orders/assignments are completed and communicated.
Provides coaching, mentoring and development to all assigned team members encouraging the acquisition of additional skills, knowledge, and experience.
Assist Prep Floor Manager to assign daily workload-based resources, customer requirements, etc.
Provides opportunities where possible for staff to utilize and challenge newly acquired skills.
Assist clients during and after prep with any equipment related questions or issues.
To liaise with customer and all internal departments to deliver the highest customer service and quality in the fulfillment of a client order
Assist with day-to-day management and supervision of Prep techs assigned to prep floor. This includes quality check of all their work, on the job training (technical, process and customer service) and ensuring adherence to all deadlines and company procedures
Ensure and monitor all resources supporting the prep floor to ensure the utmost in customer service: proactively greet clients, actively meet all requests during prep, discuss with clients the job specifics to ensure they leave with the appropriate gear for their job, make clients feel supported in house and out in field
Assist Prep Floor Manager to oversee resources which locate and pick client’s equipment orders following detailed company procedures for equipment preparation and shipping.
Ensure equipment works to PRG specifications and the accurate functioning of various components.
Track parts and equipment shortages and report weekly (or as required)
Ensure all customer equipment packages are assembled complete and ensure proper fit of all components as final test prior to release and/or testing by client. All cases and other accessories cleaned and presentable to client.
Work with clients as their equipment requirements change during testing, fielding questions and seeking technical support from supervisors when necessary.
Monitor closely the adds/deletes during prep and communicate all changes to Sales rep for review / approval (if needed)
Identify potential faults to equipment and be able to decide best course of action to rectify/eliminate.
Notify Rental, Service and Sales on equipment that is not available, or the status has changed.
Stay informed on industry trends, new equipment becoming available, and our competitor’s inventory.
Make suggestions on purchasing and upgrading Panavision inventory to stay competitive.
Other duties as required