Premium Ticket Sales & Service Intern

Seattle Seahawks / First & Goal Inc. • Renton, WA

9d

About The Position

The Premium Ticket Sales and Service Intern will assist and collaborate with the Premium Ticket Sales & Service Departments’ daily tasks and season-long projects. This position will focus on the premium seat holder experience through interaction with fans, supporting all sales and customer service efforts, execution of events and gameday hospitality. This proactive individual needs to be a strong communicator and multi-tasker.

Requirements

• Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
• Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person
• Must have strong writing capabilities
• Ability to maintain and present a professional image
• Ability to multi-task, while keeping a calm demeanor in a fast paced environment
• Advanced oral and written communication skills
• Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
• Have authorization to work in the United States
• Be able to work 30 hours per week as well as gameday/nights, weekends and other various events

Responsibilities

• Maintain a consistent focus on customer service to foster a positive fan experience and exceed expectations for all Premium guests
• Assist in coordination and execution of Seahawks annual events including Training Camp, Holiday Parties, Club Happy Hours and more
• Serve as the gameday host in the EQC Tunnel Club with 185 guests each game
• Manage the Premium Service email and customer service resolutions including inbound and outbound communication via phone, email and text-message
• Become fully educated in the mobile ticket process to assist with fulfillment and customer service questions remotely via phone and in-person on gamedays
• Communicate both positive and negative feedback to the Premium Service Manager to help support our Fans First Culture. Provide necessary information both internally and externally to help convert into sales and determine appropriate resolutions for customer service issues
• Assist in fulfillment of Field Seat onboarding package, additional ticket requests and club passes
• Generate a solid understanding of Archtics ticketing system to assist with fulfilling ticket requests and customer service resolutions
• Enter customer, sales and service data into CRM system to maintain current and consistent database
• Manage EQC Tunnel Club Facebook group with gameday information, team updates, content creation and interaction
• General office duties including mailing, filing, etc.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed