Premium Services Supervisor

Six Flags Entertainment Corporation•San Antonio, TX

5d•$16•Onsite

About The Position

The Premium Services Supervisor is responsible for leading a team of attendants to provide outstanding guest experiences. This role ensures seamless operations for VIP Guided Tours, the VIP Lounge, Waterpark Cabanas, Mobility Rentals, and Flash Pass Services. You will train and oversee team members, maintain service standards, and ensure an elevated experience for all premium guests.

Requirements

Lead and coach team members to deliver outstanding service in all Premium Services areas.
Oversee VIP Tours, ensuring guests receive an engaging, informative, and high-quality experience.
Manage the VIP Lounge by supervising hosts and ensuring top-tier service.
Oversee Cabana Rentals, ensuring cleanliness, policy adherence, and exceptional guest service.
Monitor Mobility Rentals, ensuring guests receive proper instructions and equipment is maintained.
Assist with Retail Sales, including POS operations and upselling premium services.
Maintain cleanliness and efficiency in all Premium Services areas.
Resolve guest concerns in a timely, professional manner.
Ensure compliance with park policies, safety regulations, and guest service standards.

Responsibilities

Lead and coach team members to deliver outstanding service in all Premium Services areas.
Oversee VIP Tours, ensuring guests receive an engaging, informative, and high-quality experience.
Manage the VIP Lounge by supervising hosts and ensuring top-tier service.
Oversee Cabana Rentals, ensuring cleanliness, policy adherence, and exceptional guest service.
Monitor Mobility Rentals, ensuring guests receive proper instructions and equipment is maintained.
Assist with Retail Sales, including POS operations and upselling premium services.
Maintain cleanliness and efficiency in all Premium Services areas.
Resolve guest concerns in a timely, professional manner.
Ensure compliance with park policies, safety regulations, and guest service standards.