Premium Service Representative

LOS ANGELES DODGERS LLC•Los Angeles, CA

22d•$24 - $28•Onsite

About The Position

Premium Service Representatives perform essential game-day operational duties while delivering an exceptional guest experience for our Premium seating clients and guests.

Requirements

Must be approachable and accessible while possessing a positive attitude.
Must always have professional demeanor and appearance.
Ability to think critically and solve problems in pressure situations.
Preserve the exceptional reputation of the Premium Seating Department as well as the entire Los Angeles Dodgers organization.
Excellent interpersonal skills, enthusiasm, and the ability to conduct all interactions in an extremely positive and professional manner.
Interested in developing a career within the Sports and Entertainment industry.
Knowledge of basic computer applications and programs, including Microsoft Word, Microsoft Excel, Microsoft Teams, and Outlook.
Excellent command of the English language.
Available for all home games for the 2026 Season (March – September) and any potential postseason games (October) including evenings, holidays, and weekends as needed.
Available for one (1) weekday training in March.
Work hours can range from six (6) to ten (10) hours per game day (weekdays and weekends), with homestands ranging from three (3) to ten (10) games in a row. There are eighty-one (81) home games during the 2026 regular season. Other workdays may include any public stadium event and private stadium events.
Ability to walk, lift twenty-five (25) pounds, climb stairs, and stand for extended periods of time.
Ability to work in various indoor and outdoor climates for extended periods of time.

Nice To Haves

Experience in Customer Service, Client Services, Hotel Concierge, and/or Guest Relations a plus but not required.
Knowledge of other languages is a plus.
College degree preferred but not required.

Responsibilities

Responsible for assisting and controlling access to the Yaamava’ Dugout Club by San Manuel, the Lexus Baseline Clubs, Bank of America Club Suites, and Stadium Club Boxes.
Responsible for assisting Premium clients with in-game amenities and customer service objectives.
Uphold a high level of professionalism while serving as the first point of contact for Dodger patrons.
Assist with pre-game amenities, Premium Service touchpoint program, and ticket issues.
Act as a gameday liaison between Premium clients, Levy Restaurants, Stadium Operations, Ticket Operations and Fan Services, etc.
Attend potential Premium and other stadium events throughout the season to assist with set up and event operations outside of scheduled games.
Support with any in-office projects or assignments as they may arise.
Ensure suites and clubs are clean and in good repair for games prior to gates opening. Communicate any repairs to appropriate departments.
Assist with Premium touchpoint program, including the arrival of clients for batting practice, Kids Take the Field program, and in-seat gift delivery.
Greet clients at the entrances to Premium clubs, check tickets, and operate handheld scanners.
Work with Ticket Office and Premium staff to resolve ticket issues while maintaining a calm and professional demeanor with clients.
Serve as host for suite clients and guests, checking in before and throughout the game to ensure a positive experience.
Managing command post by handling inbound calls from Premium clients and staff, creating a log of requests, dispatching requests, and responding to issues and repairs as needed.
Work with Security to clear suites and clubs post-game.