Premium Recovery Analyst

Berkley•Scottsdale, AZ

2d•Hybrid

About The Position

Nautilus Insurance Group is seeking a Premium Recovery Analyst to join our team in our Scottsdale, AZ headquarters. This is a great opportunity to start your career with strong, stable Fortune 500 company - Nautilus is a W. R. Berkley company! This role is located in our Scottsdale AZ on a hybrid schedule - four days in the office, one day remote. The Premium Recovery Analyst's primary responsibility is to work directly with the insureds to recover outstanding Premium Audit and Deductible balances in a customer service focused environment. Additional responsibilities include: Support the overall management of Nautilus Premium Audit billing inventory, including ensuring all bills are received by agents, coordinating payment arrangements, track agent collection activities to ensure all deadlines are met as well reviewing files for external collection Establishes and maintains a professional relationship when contacting insureds and/or general agents for payment resolution; all calls/e-mails to be performed in a polite, professional and courteous manner Drive collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting; balance the need to collect while fostering a strong customer relationship Effectively handle high volume of inbound and outbound insured and agent calls Partner with insureds and agents to establish payment arrangements to rectify past due A/R balances. Investigate and resolve complex billing issues with payments, cash application, reconciliations and system-related issues through collaboration with cross functional teams Effectively use problem solving skills to address and resolve insured premium audit disputes Prepare, assign and reconcile audit and deductible files turned over to an outside collection agency Perform full-cycle agency account billing, including but not limited to reconciling & allocating cash receipts, processing agent payments, and answering AR inquiries Create and monitor monthly reports to present to management Interacts with team-members to encourage and foster a positive work environment #LI-RS1

Requirements

High School diploma or GED equivalent required.
2 years insurance-related experience or training to include basic knowledge of insurance policy and premium transactions is a plus.
Must have a strong customer service background, working in a fast-paced professional environment.
Must have knowledge and basic proficiency of computer programs in a Windows environment, including Word, Excel and E-mail.
Sound judgment and decision-making skills.
Ability to apply common sense understanding to carry out the instructions furnished in written, oral or diagram form.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to handle confidential information.

Nice To Haves

College degree in Business Administration, Finance or Accounting preferred.
Completion of general insurance courses or general accounting courses preferred.

Responsibilities

Support the overall management of Nautilus Premium Audit billing inventory, including ensuring all bills are received by agents, coordinating payment arrangements, track agent collection activities to ensure all deadlines are met as well reviewing files for external collection
Establishes and maintains a professional relationship when contacting insureds and/or general agents for payment resolution; all calls/e-mails to be performed in a polite, professional and courteous manner
Drive collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting; balance the need to collect while fostering a strong customer relationship
Effectively handle high volume of inbound and outbound insured and agent calls
Partner with insureds and agents to establish payment arrangements to rectify past due A/R balances.
Investigate and resolve complex billing issues with payments, cash application, reconciliations and system-related issues through collaboration with cross functional teams
Effectively use problem solving skills to address and resolve insured premium audit disputes
Prepare, assign and reconcile audit and deductible files turned over to an outside collection agency
Perform full-cycle agency account billing, including but not limited to reconciling & allocating cash receipts, processing agent payments, and answering AR inquiries
Create and monitor monthly reports to present to management
Interacts with team-members to encourage and foster a positive work environment

Benefits

Paid Parental Leave!
At Nautilus, we offer Childbirth Recovery Leave as well as Primary Caregiver Leave, for up to a maximum of 12 weeks of paid leave.
Nautilus offers Medical, Dental, and Vision coverage options, along with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) choices
We help our employees feel secure by providing a 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance options.
One of our core values is “Committed to Serve” and these aren’t idle words. We provide every employee one paid day off per year to volunteer at a local charity. That’s serving with a smile!
We take risk management excellence and your professional growth seriously by offering Tuition Assistance and Industry-Related Education and Exam programs.
Can you hear us now? Employees are eligible for special cell phone service discounts with Verizon and AT&T.
We’ve got a plum position for you! We participate in the Plum Benefits program offering employees cost-free access to thousands of exclusive travel and entertainment discounts.
Flexible work arrangements
On site newly renovated fitness center - free to use for employees.
Yoga and other classes available for a nominal fee.