Premium Receivable Supervisor

Nautilus Insurance Group (A W. R. Berkley Company)-posted 8 months ago

Full-time • Mid Level

Scottsdale, AZ

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Nautilus Insurance is seeking a Premium Receivable Supervisor. This role will be located in our Scottsdale AZ headquarters. The primary role of the Premium Receivable Supervisor is to oversee the billing team, ensuring that the day-to-day operations of Accounts Receivable are carried out efficiently, promptly, and accurately. You will also support the Premium Receivable Manager in planning and coordinating the Agency's billing and collections workflow and projects.

Manage, evaluate and monitor the Premium Receivable Team's goals and workflow to achieve optimum performance.
Assist in the development of the staff for long-term career growth.
Coordinate the hiring of personnel.
Prepare merit and bonus recommendations, and promotion requests for the receivable staff.
Review and approve timecards, PTO and sick time requests.
Provide day-to-day support to the Billing and Collection Teams by answering their questions and providing guidance.
Identify tasks and create workflow process improvements for each team.
Analyze, verify, and correct errors in the billing system created by incorrect processing, researching each transaction and collaborate with Ops management and IT to correct the issue.
Monitor and oversee all aged and receivable reports to ensure the timely resolution of outstanding cash and handle any aged items promptly.
Determine what items need to be escalated to Underwriting Management for resolution.
Primary point of contact with the billing system vendor, collaborate with them to identify solutions to software issues and establish a schedule for bi-annual system updates.
Verify all releases prior to integrating them into the production environment.
Manage assigned territory by analyzing, verifying, and processing agent reconciliations to address differences with our agents regarding out of balance transactions with Nautilus.
Handling of larger complex collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting; balancing the need to collect while fostering a strong customer relationship.
Escalation point for billing and recovery calls to ensure customer issues are resolved effectively.
Complete special projects assigned by management and provide support to interdepartmental personnel as requested or assigned.

A minimum of five years experience related to insurance accounting, to include basic knowledge of insurance policy and premium transactions.
Must have a strong customer service background working in a professional environment.
Basic to intermediate accounting and/or reconciliation knowledge.
Proven ability to direct and train personnel in all aspects of agency receivables and premium recovery as normally acquired through related experience.
Must have knowledge and basic proficiency of computer programs in a Windows environment, including Word, Excel and E-mail.
Excess and Surplus lines background beneficial.
High School Diploma is required.

Additional accounting education is preferred.

Paid Parental Leave for up to a maximum of 12 weeks of paid leave.
Medical, Dental, and Vision coverage options.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) choices.
401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance options.
One paid day off per year to volunteer at a local charity.
Tuition Assistance and Industry-Related Education and Exam programs.
Special cell phone service discounts with Verizon and AT&T.
Participation in the Plum Benefits program offering cost-free access to travel and entertainment discounts.
Flexible work arrangements.
On site newly renovated fitness center - free to use for employees.

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