Premium Manager | Full-Time | LIV Golf Events (Traveling)

Oak View Group•Oak Ridge, TX

4d•$100,000 - $110,000

About The Position

The Premium Manager is responsible for leading all service delivery across premium hospitality environments at LIV Golf events: including clubs, suites, VIP spaces, and catered experiences. This is a hands-on leadership role where you lead from the front—driving service execution, team performance, and guest experience in a fast-paced live event environment where detail, speed, and consistency are critical. You get to set the tone on the floor—bringing energy, polish, and a sharp eye for detail while owning the execution of every guest interaction and ensuring teams are aligned and performing at a high level. You will oversee staffing, service standards, training, and on-site execution—owning the flow of service from start to finish and ensuring a seamless and elevated experience across all premium environments. This role pays an annual salary of $100,000-$110,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until July 10th, 2026.

Requirements

5–7+ years of experience in premium hospitality, live events, or high-end service environments.
Proven ability to lead teams in fast-paced, high-volume settings where execution matters.
Strong instincts for guest experience and what great service actually looks like in real time.
Experience working in event-based operations, including staffing, logistics, and setup/flow.
Comfortable managing schedules, costs, and event planning tools/proformas.
Hands-on leader who is present, engaged, and leads from the floor, not just behind the scenes.
Comfortable working outdoors and in varying weather conditions.
Flexible and ready to work extended, event-driven schedules, including travel.
Current Food Safety certification (as required by jurisdiction).
Alcohol service certification (as required by jurisdiction).
Event-based travel required (estimated 10 events per year).
Typical event schedule includes multi-day build, execution, and breakdown.
Travel, lodging, and per diem provided during events.
Flexibility to work nights, weekends, and holidays based on event schedule.

Responsibilities

Operational Leadership & Execution: Lead all premium hospitality operations during event build, execution, and breakdown.
Responsible for Premium Hospitality planning during pre-event meetings with clients and internal leadership staff.
Oversee service delivery across clubs, suites, VIP spaces, catering, and premium environments.
Ensure seamless execution and consistent service across all premium touchpoints.
Design and oversee setup, service flow, and breakdown of all premium areas, including smallware’s and light equipment.
Maintain a strong, visible presence on the floor, leading teams through high-volume service.
Work collaboratively with LIV Golf leadership team (GM/EC) to ensure high level execution of events.
Operations & Service Standards: Implement and enforce steps of service and hospitality standards.
Implement training programs, ensuring consistent execution and adoption across all premium teams.
Create, define, and train on core hospitality SOPs.
Partner closely with Culinary to align food execution with service delivery.
Build staffing matrices by location, service style, and event day.
Support scheduling, event planning, and operational logistics.
Team Leadership & Culture: Recruit, train, and develop a team of full-time and part-time premium team members.
Provide coaching, mentorship, and performance feedback, including addressing performance issues when needed.
Foster a culture of hospitality, organization, accountability, and attention to detail.
Provide clear direction during high-pressure service periods.
Build strong, reliable teams that execute consistently across events.
Guest Experience & Standards: Ensure a consistent, elevated guest experience across all premium environments.
Partner closely with operations and culinary teams to ensure seamless execution and alignment.
Ensure every guest interaction reflects a premium, best-in-class hospitality experience.