Premium Audit Supervisor or Manager

Chesapeake Employers Insurance•Towson, MD

About The Position

Premium Audit Supervisor Position SummaryProvides supervision to Premium Audit Department staff, which may include field and audit vendors. Supervises and monitors the activities of assigned staff and/or audit vendors as they relate to the achievement of the company’s premium audit goals and objectives. Duties and Responsibilities Supports strategies to ensure that proper premiums have been assessed to achieve profitable growth while providing superior service to customers. Monitors the quality and quantity of work performed by assigned staff and provides feedback to each Field Auditor for improvement. Ensures adherence to Premium Audit guidelines and authority through random file reviews of assigned staff. Contributes to the development and implementation of Premium Audit department and team objectives. Participates in the selection and hiring process. Provides coaching, training, feedback, and direction for each Field/Mail Auditor or administrative staff through joint field visits, quality reviews, or workflow interaction to improve performance. Completes and delivers performance evaluations. Identifies training needs and assists in the development and implementation of training programs. Prepares reports for management on the status of measurable Premium Audit account services, activities, and attributes. Serves as a resource to staff and as a liaison with personnel in other departments, agents, and policyholders. Reviews final audits completed by field staff and vendors. Conducts premium audits in compliance with company policies, guidelines, and industry standards. Contributes to the achievement of department goals and objectives; adheres to departmental policies, procedures, quality, and safety standards; and consistently demonstrates Chesapeake’s Values and Behaviors. Performs other duties as assigned. Skills, Education and Experience Bachelor’s degree in Business Administration, Accounting, Finance, or related coursework. Minimum of 4–8 years of related industry experience. Proficient in computer and PC skills. Advanced knowledge of workers’ compensation insurance and premium audit industry standards/guidelines. Professional certification in a related field required. Demonstrated ability to work with a diverse customer base. Effective verbal and written communication skills. Demonstrated ability to effectively manage and motivate a team and exhibit leadership competencies. Ability to interpret and apply company and industry rules, policies, and procedures, as well as state law, within the framework of audits, coordinating support as needed. Strong organizational skills with the ability to multi-task and prioritize workflows. Ability to identify and implement departmental efficiencies through effective resource allocation. Ability to self-manage and handle multiple ongoing projects simultaneously. Valid and acceptable Maryland driver’s license. Positional Competencies Pursuing Excellence Making a Difference Leadership Presence Maintaining Focus and Accountability Strategic Initiative Developing People Physical DemandsWhile performing the duties of this job, the teammate is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The teammate is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The teammate may occasionally lift up to 30 pounds. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus. Work EnvironmentOffice environment. The noise level is usually moderate. Salary $86,164 - $133,556 (per year, commensurate with experience) Premium Audit Manager Position SummaryLeads the Premium Audit Department to achieve desired results in conducting physical and voluntary premium audits. Duties and Responsibilities Leads, motivates, and manages the performance of staff. Establishes and monitors production, time service, and quality standards for the department. Develops and implements departmental goals and tactics, as well as individual teammate goals, which support Policyholder Services and the company’s strategic initiatives. Gathers and analyzes departmental data to determine staffing, standards, and training needs. Provides technical advice and guidance for audits and personnel issues. Hires staff and pursues corrective action as necessary. Develops, implements, and monitors work processes and procedures to ensure efficient, accurate, and timely completion of audits. Collaborates with other departments and staff on interdepartmental projects and initiatives. Administers and ensures compliance with company operational procedures and policies. Establishes policies for the Premium Audit team to ensure consistent standards. Prepares and delivers presentations for management or other departments on Premium Audit successes or relevant topics. Performs other duties as assigned. Skills, Education and Experience Bachelor’s degree in Accounting or related coursework required. Insurance coursework desired (such as CPCU, APA, CIC). Minimum of 7 years of workers’ compensation and premium audit experience. At least 5 years of prior management or supervisory experience, including management of field personnel. Demonstrated ability to work with a diverse customer base. Excellent verbal and written communication skills. Excellent interpersonal skills and ability to work effectively with all levels of the organization. Strong PC skills, including Microsoft Office products (Word, Excel). Bilingual in Spanish preferred. Positional Competencies Pursuing Excellence Making a Difference Leadership Presence Maintaining Focus and Accountability Strategic Initiative Developing People Physical DemandsWhile performing the duties of this job, the teammate is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The teammate is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The teammate may occasionally lift up to 30 pounds. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus. Work EnvironmentOffice environment. The noise level is usually moderate. Salary $100,509 - $155,788 (per year, commensurate with experience)

Requirements

Bachelor’s degree in Business Administration, Accounting, Finance, or related coursework.
Minimum of 4–8 years of related industry experience.
Proficient in computer and PC skills.
Advanced knowledge of workers’ compensation insurance and premium audit industry standards/guidelines.
Professional certification in a related field required.
Demonstrated ability to work with a diverse customer base.
Effective verbal and written communication skills.
Demonstrated ability to effectively manage and motivate a team and exhibit leadership competencies.
Ability to interpret and apply company and industry rules, policies, and procedures, as well as state law, within the framework of audits, coordinating support as needed.
Strong organizational skills with the ability to multi-task and prioritize workflows.
Ability to identify and implement departmental efficiencies through effective resource allocation.
Ability to self-manage and handle multiple ongoing projects simultaneously.
Valid and acceptable Maryland driver’s license.
Bachelor’s degree in Accounting or related coursework required.
Minimum of 7 years of workers’ compensation and premium audit experience.
At least 5 years of prior management or supervisory experience, including management of field personnel.
Demonstrated ability to work with a diverse customer base.
Excellent verbal and written communication skills.
Excellent interpersonal skills and ability to work effectively with all levels of the organization.
Strong PC skills, including Microsoft Office products (Word, Excel).

Nice To Haves

Insurance coursework desired (such as CPCU, APA, CIC).
Bilingual in Spanish preferred.

Responsibilities

Supports strategies to ensure that proper premiums have been assessed to achieve profitable growth while providing superior service to customers.
Monitors the quality and quantity of work performed by assigned staff and provides feedback to each Field Auditor for improvement.
Ensures adherence to Premium Audit guidelines and authority through random file reviews of assigned staff.
Contributes to the development and implementation of Premium Audit department and team objectives.
Participates in the selection and hiring process.
Provides coaching, training, feedback, and direction for each Field/Mail Auditor or administrative staff through joint field visits, quality reviews, or workflow interaction to improve performance. Completes and delivers performance evaluations.
Identifies training needs and assists in the development and implementation of training programs.
Prepares reports for management on the status of measurable Premium Audit account services, activities, and attributes.
Serves as a resource to staff and as a liaison with personnel in other departments, agents, and policyholders.
Reviews final audits completed by field staff and vendors.
Conducts premium audits in compliance with company policies, guidelines, and industry standards.
Contributes to the achievement of department goals and objectives; adheres to departmental policies, procedures, quality, and safety standards; and consistently demonstrates Chesapeake’s Values and Behaviors.
Performs other duties as assigned.
Leads, motivates, and manages the performance of staff.
Establishes and monitors production, time service, and quality standards for the department.
Develops and implements departmental goals and tactics, as well as individual teammate goals, which support Policyholder Services and the company’s strategic initiatives.
Gathers and analyzes departmental data to determine staffing, standards, and training needs.
Provides technical advice and guidance for audits and personnel issues.
Hires staff and pursues corrective action as necessary.
Develops, implements, and monitors work processes and procedures to ensure efficient, accurate, and timely completion of audits.
Collaborates with other departments and staff on interdepartmental projects and initiatives.
Administers and ensures compliance with company operational procedures and policies.
Establishes policies for the Premium Audit team to ensure consistent standards.
Prepares and delivers presentations for management or other departments on Premium Audit successes or relevant topics.