Preferred Accounts Specialist

Johns Manville•Denver, CO

10d•Onsite

About The Position

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments. We set the benchmark high for our products—and even higher for our people. We are seeking a Preferred Accounts Specialist to serve as a key relationship and operational partner for our most strategic customers. This role plays a critical part in strengthening client relationships, improving internal processes, and driving preference for the JM brand through outstanding service and data‑driven insights. Reporting directly to the Preferred Accounts Leader, this position is ideal for someone who thrives at the intersection of customer engagement, analytics, and cross‑functional coordination—and who enjoys turning complexity into streamlined, value‑adding solutions.

Requirements

Bachelor’s degree or five years of professional work experience in lieu of a degree
Minimum of 2 years of experience in sales support, account support, or a related client‑facing role
Strong proficiency with Excel and database‑driven tools
Working knowledge of ERP and CRM systems (Salesforce and/or SAP preferred)
Excellent interpersonal, verbal, and written communication skills
Solid client service, negotiation, and problem‑solving skills
Highly organized with the ability to manage multiple priorities independently
Comfortable tracking, solving, and escalating complex issues as needed

Nice To Haves

Basic understanding of commercial roofing systems, components, and construction processes
Familiarity with the commercial real estate and building owner/property management environment
Experience in the Architectural, Engineering, or Construction (AEC) industry
Strong presentation skills with the ability to clearly communicate insights and recommendations
Demonstrated sense of urgency and results‑driven mindset

Responsibilities

Be a Trusted Client Partner Serve as the primary day‑to‑day point of contact for Preferred Accounts, ensuring timely responses, clear communication, and consistent follow‑through Build and maintain strong, trust‑based relationships with internal and external stakeholders Deliver a high level of client satisfaction by proactively identifying needs and resolving issues quickly
Drive Process Excellence & Lead Management Develop and formalize processes to qualify opportunities, capture leads in Salesforce, and distribute them to the JM sales organization and contractors in alignment with the Roofing Systems Customer First strategy Manage and execute a structured approach for RFP responses for Preferred Accounts Support continuous improvement by streamlining workflows and enhancing efficiency across Preferred Account activities
Leverage Data to Create Value Analyze Preferred and Strategic Account profitability to ensure alignment with JM goals and initiatives Develop a formal approach to data entry, reporting, and data mining related to Preferred Account guarantees in Salesforce Maintain and manage owner and account databases with a focus on data accuracy and usability
Collaborate Across the Business Act as a JM corporate liaison, coordinating support and response across multiple departments and functions Partner closely with the Preferred Accounts Leader on asset program support, contracts, renewals, rebates, and agreements Contribute to client‑specific strategies that strengthen long‑term relationships and competitive advantage

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid.
Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance.
JM sponsors a 401(k) plan which includes a sizeable company match.
JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage.
Supplemental life insurance and accidental death and dismemberment insurance are available as well.
The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account.
JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.
Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program. This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process.
Johns Manville also offers soft and hard skills training facilitated by internal and external presenters. Our talent management team prioritizes the holistic growth of our workforce.