PreCon Customer Success

Struction•Denver, CO

1d•Hybrid

About The Position

Struction is different You’re reading this for a reason. Something about your status quo feels off. Maybe you’re tired of of tight bid deadlines and educated guesswork. Maybe you’re tired of clocking out at 3 p.m., quietly wondering if you’ll be replaced in the next round of layoffs. Maybe you’re tired of chasing fractional gains on traditional software. Maybe you’re just pissed at the constraints of your role. The root cause is the same: you want your work to matter. We’ve found deep meaning and purpose in the ways we’re different — and we hope one or more of these will resonate with you too. We unapologetically build for the real world Construction has always been synonymous with human progress, from the Great Pyramids of Egypt to the Empire State Building. It’s also everywhere around you: the place you live, the place you go to work, even the data centers delivering you this very sentence. Every one of them began as an idea, lines on paper or pixels on a screen, until the real-world builders turned them into reality, beam by beam and bolt by bolt. And yet, while architects, engineers, and countless other professions saw massive productivity gains with technology, the real builders were left behind. Construction productivity is worse today than it was five decades ago. Our mission, as digital builders, is to serve the physical builders. We see software and AI not as ends themselves, but as tools to empower those who shape the real world. When you work at Struction, you get to see your work literally transform reality — not just push pixels on a button or shave milliseconds off a benchmark. If we succeed, Struction will become the compute platform of construction: replacing paper drawings on job-sites and pioneering a world where physical construction can iterate as fast as code. We develop only the most cutting edge technology Construction drawings are among the most intricate and information-dense documents on the planet. They’re highly multi-modal - combining texts, tables, vector graphics, images, and 3D models. They’re also highly irregular, shaped by the unique quirks and styles of each architects. And they’re intensely domain-specific: a dashed line can mean something entirely different in a civil plan than it does in an architectural one. Our job is to create a system that parses, indexes, and truly understands all of it. To accomplish this, we’re developing segmentation models more sophisticated than those used in self-driving cars, agents more capable and adaptive than Claude Code, and knowledge graphs that connect the digital and physical worlds. It’s frontier-level AI — grounded in the most tangible of domains . We are early-stage (for now). Most people write off early-stage companies because they see outsized risk for the same job. We see it differently — as outsized impact for the same time investment. Fresh off our large seed raise, you’d be joining during the golden window: the product is validated by the market, yet the team is still small enough that every person meaningfully shapes the product’s direction and outcome every single day. We launched our specialty contractor product this January and have seen close to 50% MoM growth since. We’re based out of Colorado - one of the last places where reality, and productivity, still matter (+1 for quality of life ). We’re close to our customers and intent on staying close as a company. We believe in working IRL but are consistently flexible. Getting your s done is more important than hours in the office, but time with your teammates is priceless. Life is only as rich as the experiences you chase. And when we succeed, your work will be recognized for breaking the agility barrier of the physical world — unlocking a level of iteration once thought possible only in the digital realm.

Requirements

You have 3+ years of hands-on estimating experience at a general or specialty contractor: you’ve done real takeoffs, assembled full bids for tight deadlines, and knows what it feels like when a number is wrong
You’re a natural teacher who gets energy from helping others succeed; you’ve trained junior estimators, onboarded teammates to new tools, or led internal process improvements
You’re technically curious, competent, and can quickly learn new software; you’ve adopted tools like Bluebeam, PlanSwift, On-Screen Takeoff, or similar - and maybe you’ve cringed a bit hankering for better tech.
You communicate clearly and confidently, whether on a Zoom call with a VP of Precon or writing a help article for a first-time user.
You’re organized and proactive. You don’t wait for customers to complain; you anticipate problems and reach out first.
You have a genuine interest in how AI is changing construction; you’re excited to be on the frontier, not intimidated by it or hesitant of it.
You have high tolerance for ambiquity; early-stage means building the playbook as you run it
You’ve spent time in the trades
You have a sense of humor
You’re gritty & scrappy

Nice To Haves

You’ve estimated multiple trades and project types (commercial, industrial, hospitality, etc.)
You’ve built training programs, SOPs, or onboarding documentation from scratch
You have a networking in the general or specialty contractor world and understand the competitive dynamics
You’ve used CRM or customer success platforms

Responsibilities

Own the full post-sale customer journey: onboarding, training, adoption, and ongoing success for general and specialty contractors using Struction
Translate your estimating experience into best practices, workflows, and training materials that help customers extract maximum value from the platform
Serve as the voice of the customer internally - surface product gaps, friction points, and feature requests that shape the roadmap
Build deep relationships with pre-construction teams, becoming a trusted advisor they actively want to learn from
Develop scalable success playbooks, documentation, and resources as we grow from dozens to hundreds of customers
Partner with sales to support expansion opportunities and renewals by demonstrating measurable ROI
Identify at-risk accounts early and intervene with targeted support before churn happens
Report directly to the CEO