Precision Sr. Specialist Field Service Technician
About The Position
At Satisloh, we are proud of our products and services for the optical industry. As a global leader in the ophthalmic and precision optics markets, we manufacture machines and provide technological solutions for both. We believe our team is the driving force of the company applying ambition and entrepreneurial spirit to achieve success. Every Satisloh employee plays an important role; from the initial idea to the final coating, the team truly knows that lens making is an art . Satisloh is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
Requirements
- Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
- Experience with multi axis CNC machinery.
Nice To Haves
- Knowledge of optics industry and fabrication methods a plus.
- Knowledge of Windows SIGHT program and Microsoft Access.
Responsibilities
- Installs, repairs and performs maintenance on all Precision Optics CNC machinery.
- Possesses ability to read and interpret hydraulic, electrical, PLC and pneumatic schematics.
- Provides technical support to customers via travel and telephone support.
- Assists customer service and shipping/receiving with part identification.
- Maintains normal travel schedule which involves approximately 80% travel to customers and 20% office, trade shows, training and coordination meetings.
- Provides prompt and accurate technical support via customer service phone calls.
- Addresses customer issues in a timely manner.
- Maintains ongoing contact with Field Service Manager to discuss scheduling.
- Prepares expense reports.
- Provides manuals and other documentation to customers upon request.
- Attends trade shows and exhibitions.
- Attends product/operations training in Wetzlar, Germany and Switzerland upon request.
- Prepares customer trip and call reports.
- Updates and maintains customer database.
- Prepare Service Work Orders for all customer visits.
- Other duties as assigned.
Benefits
- Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
