Sr Field Service Technician

Default•Stafford, TX

About The Position

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Requirements

High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
Minimum 10 years’ experience in construction, manufacturing, or related fields
Strong knowledge of generators and engines
Knowledge of electrical and electronic circuits
Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
Willingness and ability to travel extensively domestically and internationally at a moment's notice.
Ability to utilize remote tools to help on-site personnel identify, troubleshoot, and resolve mechanical, electrical, controls system, and operational issues.
Provide cross-training to Tier I, II, and other Tier III technicians.
Support internal company resources in developing course curriculum to provide formal training to customers in a classroom environment.
Expert level understanding in at least one product line
Excellent communication skills, both oral and written
Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)
Strong analytical skills
Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
Capable to manage conflict and resolve issues most positively for all parties concerned.
Experience in working alone, or in a small group and being comfortable with independence on the job.
Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
Written communication, technical reports, and logbooks must be at a high level of proficiency.
Ability to stay productive with little supervision.

Nice To Haves

Prefer 10 years of experience in the HMA, Concrete, or Combustion Industries

Responsibilities

Perform installation under the direction of more experienced employees.
Maintains positive and professional attitude with customers.
Be available for ATAC (Astec Technical Assistance Center) support as needed
Provide cross-training to Tier 1 technicians.
Provide formal training to customers in the field or a classroom environment.
Identify manufacturing and engineering defects to validate and implement permanent sustainable and effective solutions.
When required, assist local, state, and federal inspectors and compliance officers
Assist with new product development.
Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
Generates written field service reports for daily activities; submit reports as required.
Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
Considered to be a subject matter or product line expert in multiple equipment categories
Ability to write procedures to be used for installation, maintenance, and troubleshooting of equipment.
Subject matter expert in multiple disciplines
Work closely with the Functional Leadership, Product Support Managers , and Office Support Staff to ensure accurate service reports, and associated billing.
Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.