Pre-Sales Solutions Engineer (AV/IT) - Charlotte, NC
About The Position
As a Solutions Engineer, you’ll be a key partner to our B2B customers - helping them understand how Shure’s industry‑leading technology can solve real‑world challenges. You’ll create demand by proactively engaging prospects, uncovering needs, and proposing smart, tailored AV/IT solutions that elevate the customer experience. You’ll use your technical insight to engage customers early, understand their challenges, and recommend the best path forward with Shure solutions. We’re looking for someone who communicates with confidence, understands AV/IT systems deeply, and thrives in a consultative, relationship‑driven environment. If you enjoy solving problems, educating customers, and driving meaningful business growth, you’ll feel right at home here. This role is based in the Charlotte, NC area. If you are interested in similar roles in other metropolitan areas across the U.S., please view our openings at www.shure.com/careers
Requirements
- Bachelor’s degree in Engineering, Marketing, Communications, or a related field.
- 2-3 years of experience using skills as a seasoned, experienced professional with a comprehensive technical knowledge of audio principles and products.
- Experience providing audio technical support, audio design, and audio equipment set-up.
- Background or experience with 1-2 of the following: Integration, conferencing, or networking.
- Understanding of industry practices and/or company policies and procedures.
- Excellent communication and presentation skills.
- Enjoy meeting and dealing with new people.
- Knowledge of audio DSP technology.
- Expert troubleshooting skills.
- Ability to learn new technologies.
- Ability to handle multiple assignments, work independently, and see projects through to successful completion.
- Detail-oriented, well-organized, and good time management skills.
- 50% travel annually – including some weekends – is required.
- Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.
Responsibilities
- Identify and Target Prospects: Research and identify potential B2B customers who could benefit from Shure’s AV and IT solutions.
- Lead Generation: Develop and implement strategies to generate leads through various channels, including webinars, social media, and industry events.
- Market Research: Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches.
- Qualify projects and determine their potential readiness to benefit from Shure’s solutions
- Customer Needs Analysis: Understand and document customer business challenges and needs through active listening and strategic questioning.
- Product Education: Educate prospects about Shure's products and solutions, demonstrating how our offerings can address their AV and IT requirements effectively.
- Solution Proposal:Develop tailored proposals that clearly outline the benefits and value of Shure’s AV and IT solutions for each customer.
- Sales Targets: Meet or exceed assigned sales targets and KPIs through effective management of the sales cycle (Opportunity tracking in Salesforce).
- Team Collaboration: Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences.
- Reporting: Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools.
- Represent Shure at Industry events and conferences.
- Support customized end-user engagement activations
Benefits
- comprehensive healthcare
- mental health and retirement savings plans
- generous paid time off programs
- employee discounts
- professional development opportunities
- work-life balance initiatives
- employee recognition programs
- volunteering/community involvement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
