Pre-Sales Screener Manager
About The Position
CarShield is seeking an experienced leader to join its growing Pre-Sales team. This role is responsible for leading a team that is has the initial conversation with prospective customers, qualifies leads, and sets up customers with the Sales department. Successful candidates will have experience leading teams in a metric-driven environment, and have a proven track record of developing people! Reporting to the Pre-Sales Department Head, this position is responsible for: Overseeing a team of Pre-Sales Screener Representatives. Managing workflow to ensure proper service based on call volume. Coaching and training team to promote continuous improvement. Managing employee time cards, ensuring attendance and punctuality standards are being maintained. Conducting quality control checks and providing feedback to employees. Managing discipline in line with company policies. Performing regular call reviews and feedback sessions with employees. Other tasks as assigned.
Requirements
- 3+ years' experience in a leadership role (in a call center a plus)
- Proven sound decision-making and judgement.
- Experience as a leader in a metric-driven environment.
- Strong attention to detail and analytical skills.
- Strong communication skills.
- Ability to effectively multi-task.
- Willingness to work 1-2 Saturday(s) per month.
- Stong computer skills and experience with creating and analyzing reports.
- Flexible schedule.
- Normal hours of operation are 7am-9pm during the week.
Responsibilities
- Overseeing a team of Pre-Sales Screener Representatives.
- Managing workflow to ensure proper service based on call volume.
- Coaching and training team to promote continuous improvement.
- Managing employee time cards, ensuring attendance and punctuality standards are being maintained.
- Conducting quality control checks and providing feedback to employees.
- Managing discipline in line with company policies.
- Performing regular call reviews and feedback sessions with employees.
- Other tasks as assigned.
Benefits
- Group Insurance (Medical, Dental, Vision, Life, etc.)
- 401k with Employer Match
- Discounted CarShield policies
- Discounted Tuition at Lindenwood University
- Professional Development Opportunities
- Basketball, and other recreation available on-site
- Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters)
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
