Pre Sales Laserfiche Specialist
About The Position
The Pre-Sales Laserfiche Specialist partners closely with Sales, Operations, and Customer Advocacy to support the technical evaluation of Laserfiche solutions. This role is responsible for understanding customer needs, demonstrating product capability, and designing solutions that align business requirements with technical capabilities. This position plays a critical role in moving opportunities through the sales cycle by translating customer requirements into proposed solutions, scope of work and financial commitment. The primary function of this role is to support Sales and Operations by delivering in-depth product demonstrations and developing recommended solutions and service proposals, including related pricing and contract documentation, for both existing and prospective customers.
Requirements
- BS/BA degree or equivalent relevant experience.
- Minimum 5 years of enterprise-level sales experience with proven success exceeding quotas, preferably within municipal software, SaaS, or public sector solutions.
- Strong understanding of complex procurement processes and contract negotiations in the public sector.
- Experience in creating, planning, and coordinating proposal development activities
- Demonstrated ability to build and execute account-specific sales strategies.
- Proficiency with Microsoft Office Suite, CRM platforms, Laserfiche
- Willingness to travel up to 25%.
- Personal values that align with ICC’s mission and corporate culture.
- Understanding of Windows desktop, CRM
- Experience in an office or business environment, multitasking across departments
- Ability to explain technical concepts to both technical and non-technical audiences
- Ability to develop solutions for clients and to articulate those clearly, both verbally and in written form
- Excellent presentation, communication, and interpersonal skills
- Demonstrated ability to work collaboratively in a team environment
- Self-motivated and able to work independently
- Organized thinking, excellent problem analysis and problem resolution skills
- Demonstrated ability to manage multiple projects and tasks simultaneously
- Comfortable working in a fast-paced, customer-facing environment
Nice To Haves
- Experience with Laserfiche, preferred
- Experience with CRM or similar system, preferred
Responsibilities
- Partner with Sales to support the sales lifecycle, from discovery through close
- Lead technical discovery sessions to understand customer requirements, workflows, and pain points
- Deliver tailored product demonstrations, proof-of-concepts, and solution presentations
- Design and propose SaaS solution architectures that meet customer needs and technical constraints
- Respond to technical questions, RFPs, RFIs, and security or compliance questionnaires
- Ensure proper post-sale handoff and knowledge transfer to Operations team
- Maintain current knowledge of product updates, industry trends, and emerging technologies
- Stay current on Laserfiche pricing and product updates and update proposal templates to reflect changes as appropriate
- Manage internal pricing database to reflect accurate part numbers and prices
- Attend onsite/virtual user workshops
- Oversee a large volume of assigned proposal requests for content management products and services including writing and pricing with input from multiple sources
- Review, analyze and interpret contract requirements to create a professional end product
- Proof, edit, format and provide visualizations for proposals
- Innovate new ways to improve responses for purposes of content and time management
- Performs other related duties as assigned
Benefits
- paid vacation and sick time
- health/dental/vision insurance
- 401k with generous company match immediately vested
- company paid basic life insurance
- short-term and long-term disability coverage
- Additional voluntary benefit offerings are available such as critical illness insurance, flexible spending accounts, and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
