Pre-Sales Industry Segment Expert - Life Sciences & Industrial Equipment

Critical Manufacturing

27d

About The Position

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters and the main technical center are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment. Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment and a technological process partner for the electronics and semiconductor industries. The Role The Pre‑Sales Industry Expert – Life Sciences & Industrial Equipment helps customers understand how Critical Manufacturing MES supports the complexity of regulated and high‑mix manufacturing environments. You will analyze customer processes, identify constraints, and translate them into clear solution concepts and demo storylines that show how our product delivers measurable value. You will play a visible role in shaping opportunity strategy, defining scope, and strengthening customer confidence across the sales cycle. Your work supports better qualifications, well‑framed estimates, and smooth handovers to delivery. Insights gathered during engagements will also contribute to product evolution, industry messaging, and the maturity of the Pre‑Sales practice, making this a key position in our growth within these markets.

Requirements

Solid knowledge of Manufacturing Execution Systems (MES) and their role in modern production environments
A strong understanding of manufacturing processes within Life Sciences or Industrial Equipment environments
The ability to quickly grasp customer challenges, ask the right questions, and translate needs into clear solution concepts
Confidence and presence when delivering demos, presentations, and technical discussions to diverse audiences.
Ability to work remotely with internationally distributed virtual teams
Curiosity, adaptability, and a desire to continuously deepen your expertise in MES, manufacturing processes, and industry best practices
Excellent spoken and written English and German communication skills
Flexibility to travel

Nice To Haves

Experience integrating MES with ERP, PLM, LIMS, or equipment interfaces
Understanding of equipment integration standards and communication protocols (e.g., OPC UA, OPC DA, CFX, CAMX, OIB, SECS/GEM)
Familiarity with GxP, FDA/EMA compliance concepts (e.g., FDA 21 CFR Part 820, FDA 21 CFR Part 210/211, FDA 21 CFR Part 600-680, FDA 21 CFR Part 11), or validation processes within Life Sciences (e.g., GAMP 5)
Background in software development or scripting (e.g., .NET/C#, SQL, or automation frameworks)
Prior experience in Pre‑Sales, Solution Consulting, or Customer‑facing technical roles
Exposure to high‑mix/low‑volume manufacturing environments or engineer‑to‑order workflows
Experience contributing to demo assets, solution accelerators, or industry templates
Additional language skills beyond English and German

Responsibilities

Conduct business process assessments with prospective Life Sciences and Industrial Equipment customers to understand their operational challenges and improvement opportunities
Propose high‑level solution approaches based on Critical Manufacturing MES, ensuring alignment with customer requirements and regulatory expectations
Prepare and deliver tailored product demonstrations, presentations, and value‑driven narratives adapted to different stakeholder audiences
Create segment‑specific configurations to illustrate process fit, equipment integration, and regulatory workflows
Support opportunity qualification through estimations, high‑level implementation plans, and risk-aware scoping of proposed solutions
Respond to technical questionnaires (RFPs) with clear, accurate, and audit‑ready input aligned with product capabilities
Perform Rapid Value Assessments and ROI analyses to quantify business benefits and support customer decision making
Analyze Statements of Work (SOWs), identify risks and assumptions, and contribute to their development during pre‑sales cycles
Participate in handover of won opportunities to project implementation teams, ensuring clarity of scope, risks, and customer expectations
Collaborate with Product, Sales, and Delivery teams to refine demo assets, industry messaging, and segment-specific best practices

Benefits

Being part of a company shaping the future of manufacturing software
Joining a collaborative, supportive organization that values expertise, ownership, and continuous learning
Growing your technical and industry depth through real customer engagements and access to internal experts
Contributing ideas that directly influence our product, demos, and go‑to‑market approach
Enjoying an open, innovative culture with flexibility, autonomy, and room to develop your career

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