Pre-Sales Engineer

Promethean•Atlanta, GA

13d

About The Position

At Promethean... We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments. Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives. As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time. The role is to support the sales team with technical support skills in the field. To support the planning & diagnostics of real time issues generated by the challenges around the convergence of AV, IT, and comms in the current product line. To work closely with IT and network administrators in Promethean partners and customers to trouble shoot and advise how to integrate our products into diverse environments.

Requirements

Sound knowledge and experience of Cisco networks, Microsoft, and Apple operating systems
Wireless Networking solutions with expertise around Bonjour/Multicast
Wireless mirroring protocols such as Airplay
Enterprise Applications and Active Directory integration
Working knowledge of Android operating systems
Proactive and self motivated.
Some travel is required.
Strong customer interface experience
Well-developed interpersonal skills
Quick learner and ability to be flexible
Presentation skills

Responsibilities

To lead on all technical aspects of project based sales opportunities.
To work with partners on all technical aspects of project based sales opportunities.
Ensure that customer networks work well with our solutions.
Work closely with IT and network administrators to trouble shoot and advise how to integrate our products into their diverse environments.
Train all sales personnel in the areas of AV. Comms & IT.
Support our sales team to roll out solutions for the education market.
Provide onsite and remote technical training sessions for team members and Partners and end users.
Build out the Certified Installer Training course and deliver across the region, and adapt the training to meet current product line ups.
Develop support resources i.e TKB for Team members.
Support the Beta testing program of new products and feed back in results to relevant Promethean departments.
Support and produce content for the Learn Promethean CPD site. i.e. Panel Management content, Digital Online certified Installer Training Course.
Produce technical documentation to help support Team members and our Partners.
Present at sales events on the technical capabilities of Promethean products.
Provide technical support for customer events throughout the year.