Pre-Sale Bid Reviewer (GSE), Field Services

ServiceLink

About The Position

Overview Are you self-motivated and eager to work in a fast paced environment where you are empowered to make logical decisions? Do you have experience working with contractors or clients, and excel at customer service? Do you like to follow something through to the end and are satisfied achieving end results? ServiceLink one of the top providers in the mortgage industry sees and individual such as you. Now is the time to join our team and become a part of something big. A DAY IN THE LIFE In this role, you will… . Be responsible for working as directed to comply with client and vendor tasks . Review loan history, photo documentation, specified elements, and completion reports, follow up tickets and make logical decisions based on your review. . Ensure accordance to appropriate rules and regulations and client expectations . Respond to phone calls and emails from vendors and clients in a timely and consistent manner . Support daily interaction with vendors, clients and third parties while maintaining close relationships to ensure the success of our business WHO YOU ARE You possess … . The ability to balance productivity and quality for which job performance is measured upon . The understanding that this role has certain minimum requirements you must meet . Great Customer Service skills . Ability to learn new computer programs/applications quickly . The ability to adapt and accept change. . Strong PC and internet navigation skills, Microsoft Office ProficientStrong verbal and written communication skills . Strong verbal and written communication skills . Strong analytical skills . Strong organizational and multitasking skills

Requirements

High School Diploma or equivalent preferred
Previous office and computer experience required
Strong PC and Internet navigation skills
Intermediate typing and Microsoft Office proficiency required
Strong verbal and written communication skills required
Strong analytical, organizational and multitasking skills
Basic knowledge of mortgage terms preferred
Previous experience with property management, construction and property insurance a plus
Mortgage servicing and default servicing knowledge and/or experience preferred
Basic understanding of local laws and ordinances regarding property condition

Responsibilities

Review loan history from appropriate servicing platforms
Submit loan histories, photo documentation, and specified servicing elements as directed by investor/insurer
Follow client, government agencies, and local municipality rules when reviewing for appropriateness of the bid
Make and receive calls to/from vendors, clients and third parties as needed
Review, research, and respond to email correspondence as appropriate
Handle decision bids in accordance with client expectations and support business rules
Review bids to ensure they meet investor/insurer guidelines, as identified with clients scope of work.
Submit over allowable bids to the client as appropriate and in accordance with servicing expectation and business rules
Update AssetShield and create follow up as needed
Maintain balance between required production and quality
Document all systems accordingly
Research expenses billed to date for each file when necessary
Perform all other duties as assigned