Pre-Registration Specialist II

University of Arkansas•Little Rock, AR

About The Position

This position works under supervision and provides comprehensive support for finance and patient care activities. The Pre-Registration Specialist II is the go to resource for complicated registrations. The IIs work with coordination of benefits (COB) issues to ensure that primary insurance is filed appropriately and the secondary follows the primary. Call Center Environment

Requirements

High School, GED or formal educational equivalent
2 years customer service
2 years of healthcare experience requiring involvement of registration or insurance verification.
Ability to follow oral instruction, read, and write.
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
Excellent customer service skills.

Responsibilities

Assist in denials of coordination of benefits issues on accounts not set up properly.
Collect patient intake documents ahead of the appointment which saves time and reduces paperwork.
Answering new and existing inbound/outbound calls, collection of patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information.
While checking insurance the specialist verifies insurance information, checks for Medicaid PCP information, answers Medicare Questionnaires and checks for out of network or out of area coverage.
The Specialist II directs out of network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible.
This position must be able to perform all duties of the Pre-Registration Specialist.
Pre-Reg IIs assist with training and monitor calls for new Pre-Registration Specialist staff.
Interacts with and assists the public in a professional and friendly manner virtually.
Demonstrates effective communication skills, communicating accurate and complete information; maintains strict confidentiality.
Demonstrates positive working relationships with co-workers, management team, and ancillary departments; deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements; consistently utilizes communication devices and keeps accurate records.
Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
Assists internal and external stakeholders as needed with exceptional customer service.
Conducts pre-registration, inputs and/or updates accurate patient information; Conducts insurance verification and benefits explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals; files patient charts as needed.
Perform other duties as needed.