Pre Access Pre Registration Specialist

Intermountain Health

1d•$19 - $25•Remote

About The Position

This role is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital. Essential Functions Demonstrates complete understanding and ability to apply registration policies and procedures. Verifies medical insurance eligibility and benefits. Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities. Provides cost estimates to patients and collects payments. Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing. Ability to multi-task, set priorities, and manage time effectively. Be responsible for meeting productivity and call center quality measures. Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Requirements

High School Diploma or equivalent or (4) four years of revenue cycle experience
Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center
Knowledge of HIPPA regulations
Excellent computer skills (including Microsoft Office applications)
Excellent Internet connection
Patient Registration
Insurance
Financial Assistance
Medical Records Management
Customer Service
Pre-Payment, Payment Handling
Communication
Office Equipment
Computer Literacy
Problem Solving
Work from home/remote

Nice To Haves

Spanish speaking preferred
Experience with Epic preferred

Responsibilities

Demonstrates complete understanding and ability to apply registration policies and procedures.
Verifies medical insurance eligibility and benefits.
Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
Provides cost estimates to patients and collects payments.
Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.
Ability to multi-task, set priorities, and manage time effectively.
Be responsible for meeting productivity and call center quality measures.
Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.
Learn more.

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