Pre Access | Pre Registration Specialist Bilingual I

Intermountain Health

2d • $19 - $25 • Remote

About The Position

This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital. Essential Functions • Demonstrates complete understanding and ability to apply registration policies and procedures. • Verifies medical insurance eligibility and benefits. • Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities. • Provides cost estimates to patients, and collects payments. • Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing. • Ability to multi-task, set priorities, and manage time effectively. • Be responsible for meeting productivity and call center quality measures. • Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Requirements

• Patient Registration
• Insurance
• Financial Assistance
• Medical Records Management
• Customer Service
• Pre-Payment, Payment Handling
• Communication
• Office Equipment
• Computer Literacy
• Problem Solving
• Work from home/remote
• Bi-lingual – Spanish
• High School Diploma or demonstrates revenue cycle experience
• Demonstrates registration experience, working in an acute care facility, medical office or call center
• Passing score on language proficiency test
• Spanish speaking
• Knowledge of HIPPA regulations
• Excellent computer skills (including Microsoft Office applications)
• Excellent Internet connection

Nice To Haves

• Epic experience

Responsibilities

• Assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist.
• Gathering important information from patients
• Verifying insurance coverage
• Providing financial transparency in a timely manner
• Streamline the registration process
• Reduce wait times
• Ensure a smooth and seamless experience for patients
• Demonstrates complete understanding and ability to apply registration policies and procedures.
• Verifies medical insurance eligibility and benefits.
• Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
• Provides cost estimates to patients, and collects payments.
• Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.
• Ability to multi-task, set priorities, and manage time effectively.
• Be responsible for meeting productivity and call center quality measures.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees