Pre-Registration Representative

MemorialCare • Fountain Valley, CA

4d • $22 - $30

About The Position

The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all pre-registrations of patients presenting for procedures, admissions, and outpatient visits. The Representative must obtain and verify demographic, guarantor and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative is responsible for running eligibility to ensure the correct coverage is in the system. Excellent customer service must be maintained with all patients and families. The Registration Representative must support hospital and department goals in a manner that will enhance the successful operation of the Revenue Cycle department for the MemorialCare Health System. This position requires full understanding and active participation in fulfilling the mission of MemorialCare Health System. It is expected that the employee will demonstrate behavior consistent with our core values\: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support the MemorialCare Health System strategic plan and participate in and advocate performance improvement/patient safety activities.

Requirements

• 2+ year’s experience in hospital admitting setting preferred
• Experience and understanding of the hospital, medical environment and government agencies
• Excellent customer service skills required
• Strong knowledge and experience with insurance plans, HMO, PPO, EPO, POS, Workers Comp, Medicare, Managed Medicare, Medi-Cal and managed Medi-Cal plans.
• Must be able to multitask
• Knowledge of medical and insurance terminology
• High School Diploma or GED

Nice To Haves

• Bilingual preferred.

Responsibilities

• Completing all pre-registrations of patients presenting for procedures, admissions, and outpatient visits.
• Obtaining and verifying demographic, guarantor and insurance information.
• Running eligibility to ensure the correct coverage is in the system.
• Maintaining excellent customer service with all patients and families.
• Supporting hospital and department goals.
• Adhering to the MHS Time and Attendance policy
• Accurately entering patient information into the system
• Pre-Registers patients timely and accurately obtaining demographic, guarantor and insurance information and creating a hospital account record (HAR).
• Inputs accurate documentation into the pre-registration to secure reimbursement.
• Interact in a positive and constructive manner and must deliver excellent customer service to patients, physician office staff and hospital staff members in order to ensure workflow effectiveness.
• Verifies eligibility via RTE or payor websites to ensure the correct coverage is assigned to the hospital account record (HAR).
• Participates in and supports department specific and MHS performance improvement education, training, meetings and projects.
• Monitor and manages the pre-registration work queues to meet the minimum daily productivity requirements of the department.
• Utilize resources appropriately to accurately complete pre-registrations such as EPIC, RightFax, OnBase, websites, RTE, physician’s offices, team leads and supervisors.
• Other duties as assigned

Benefits

• In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.
• Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents.
• We offer high quality health insurance plan options, so you can select the best choice for your family.
• Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED