Pre-Registration Specialist

University of Arkansas for Medical Sciences•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Summary of Job Duties: The Pre-Registration Specialist collects patient intake documents ahead of the appointment which saves time and reduces paperwork. The specialist’s responsibilities include but are not limited to answering inbound/outbound calls, collecting patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information. While checking insurance the Specialist verifies insurance information, checks for Medicaid PCP information, answers Medicare Questionnaires, and checks for out of network or out of area coverage. Job Requirements: The Specialist directs out-of-network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible. The Pre-Registration Specialist gives detailed appointment information that includes time, location, and physician information. This position must be able to perform all duties of the Pre-Registration Specialist level and other duties to support patient care activities as required. This position is the network specialist for understanding patient insurance. Perform other duties as needed

Requirements

High School, GED or formal educational equivalent
2 years customer service or healthcare experience
Ability to follow oral instruction, read, and write
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners
Excellent customer service skills

Nice To Haves

Associate degree in general studies or related
One year in medical office setting preferred
Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire
Registration experience is preferred

Responsibilities

collecting patient intake documents ahead of the appointment which saves time and reduces paperwork
answering inbound/outbound calls
collecting patient demographics, which include personal demographics, employment, guarantor, emergency contact information and insurance information
verifies insurance information
checks for Medicaid PCP information
answers Medicare Questionnaires
checks for out of network or out of area coverage
directs out-of-network insured patients to Office of Financial Counseling while advising in network patients of their insurance copay and deductible
gives detailed appointment information that includes time, location, and physician information
perform all duties of the Pre-Registration Specialist level and other duties to support patient care activities as required
understanding patient insurance