Pre Arrival Marketing Representative In House

Hilton Grand Vacations • Charleston, SC

1d • Onsite

About The Position

Hilton Grand Vacations is hiring in Charleston for In-house Marketing Sales Professionals. You will be responsible for promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The goal is to provide both customer and concierge services to all guests.

Requirements

• Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Ability to work a flexible schedule, including weekends and holidays. We work hard, but we pay hard too!
• Professional appearance and demeanor.
• Be motivated and a self-starter.
• Detailed understanding of the local area.
• Ability to accept rejection in a proactive manner.
• Coachable, quick learner, and open to feedback.
• Excellent interpersonal and guest relations skills.

Responsibilities

• Responds to guests in a timely manner and represents HGV’s Cultural Values.
• Maintains a positive demeanor with everyone at all times.
• Develop professional relationships with hotel staff and adhere to protocol standards.
• Distribute approved promotional information and incentives to guests that meet tour site qualifications.
• Ensures paperwork is completed accurately and disposition is entered in the CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
• Confirms appointments with guests to ensure tour shows for presentation.
• Reviews production reports and notifies manager of any challenges.
• Follows gifting procedures to ensure costs are met monthly.
• Maintains established Minimum Performance Standard on monthly basis.
• Provides information to Fulfilment Department to accurately assist with offering the guest the ability to be pre-gifted as a service prior to tour.

Benefits

• Excellent benefits that start Day One (medical, dental, and vision)!
• 401(k) with Employer matching
• Employee Stock Purchase Program
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Our Go Hilton Team Member Travel Program offers Team Member and family travel discounts
• Perks at Work Discount Program
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed