Pre Arrival Coordinator - The Diplomat Beach Resort

Hilton•Hollywood, FL

About The Position

Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation. Set between Miami and Fort Lauderdale, The Diplomat is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury. We are seeking a Pre-Arrival Coordinator that has 1+ years experience in a Guest Service Agent role and 2+ years within customer service. Ability to work the required shifts. Check us out\: The Diplomat Beach Resort If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!

Requirements

1+ years experience in a Guest Service Agent role
2+ years within customer service
Ability to work the required shifts
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Organizes and oversees all tour group arrivals/pre-assigned groups to ensure total group satisfaction.
Ensures that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily.
Answers and dispatches telephone calls.
Maintains call logs and ensures guest satisfaction through follow up calls.
Resolves guest challenges throughout their stay in our Hotel, and provides prompt and courteous service to meet Company's high standards.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs