PBX Supervisor - The Diplomat Beach Resort

Hilton•Hollywood, FL

4d•Onsite

About The Position

Where Coastal Ease Meets Elevated Design. Be Part of an Iconic Transformation. Set between Miami and Fort Lauderdale, The Diplomat is entering a transformative new chapter—pairing timeless oceanfront glamour with refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every suite and room opens to sweeping ocean views, creating a stay defined by beauty, comfort, and effortless luxury. We are seeking a PBX Supervisor who holds at least 3+ years experience in a call center environment/hotel or equivalent within a supervisory role. Ability to work varying shifts. Passion for hospitality and creating memorable guest experiences. Check us out\: The Diplomat Beach Resort If you're ready to take your career to the next level, apply now and join our team at The Diplomat Beach Resort!

Requirements

3+ years experience in a call center environment/hotel or equivalent within a supervisory role
Ability to work varying shifts
Passion for hospitality and creating memorable guest experiences

Responsibilities

Supervise, support and monitor team member performance in all communications and telephone procedures including, but not limited to, answering and directing calls, recording and relaying messages, responding to emergency situations according to established standards and communicating information to guests
Schedule and coordinate installation and service of telephones and high speed internet connectivity in all meeting and conference facilities
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Demonstrate and ensure team members have a thorough knowledge of hotel, local and general product information
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
Perform duties of Communications/Telephone Operator

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs