About The Position
As a Pre-Arrival Coordinator, ensure that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our Hotel, and provides prompt and courteous service to meet Company's high standards. Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner Provide information and demonstrate knowledge of all hotel facilities and services Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc. Monitor and reply to all pre-arrival questions and requests in third party systems and create traces, emails, or other forms of communication to ensure proper execution. Responsible for assisting all reservations in the room PMS system. Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells
Responsibilities
- Ensure that all guests are confirmed and specific accommodations are pre-assigned
- Meet all requests for special accommodations daily
- Answer and dispatch telephone calls
- Maintain call logs
- Ensure guest satisfaction through follow up calls
- Resolve guest challenges throughout their stay
- Provide prompt and courteous service
- Respond to guest inquiries and requests and resolve issues via telephone
- Provide information and demonstrate knowledge of all hotel facilities and services
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties
- Accept and deliver all messages promptly and accurately
- Operate office equipment
- Monitor and reply to all pre-arrival questions and requests in third party systems
- Assist all reservations in the room PMS system
- Pre-assign rooms to incoming reservations
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
