Pre-Arrival Concierge

Auberge Resorts•Kawaihae, HI

7d•$26 - $28

About The Position

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private bungalows, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion. As part of the Mauna Lani and Auberge family, you will immediately become part of an active community dedicated to enriching people's lives. This role will curate unique and customized experiences for all our guests to create memorable experiences at Mauna Lani. Be an integral part of setting up the guests’ experience for their stay on property. This includes pre-arrival communication, and ensuring all requests and needs prior to arrival and any assistance needed once they have arrived on property. Pre-arrival communication includes welcome emails, phone calls and communication through designated portals.

Requirements

Must be able to speak, read, write and understand English.
Computer literacy in Microsoft Window applications required.
At least two years of front office or related discipline experience preferred.
Working knowledge of Property Management system Opera & ALICE Suite are assets.
High school or equivalent education required.
All Candidates must be legally authorized to work in the United States.

Nice To Haves

Bachelor’s Degree preferred.
First Aid certification an asset.

Responsibilities

Maintains communication throughout the pre-arrival process to ensure all inquiries are answered in a timely manner and updated itineraries are sent.
Able to give accurate information regarding daily activities; has knowledge of activities in and outside of the hotel and on the Island
Maintain a detailed log record tracking all guest requests.
Responsible for handling and follow up of guest complaints and concerns quickly.
Updates guest profiles promptly and according to preferences.
Maintains relationships with our preferred vendors.
Ensure all Concierge materials are up to date, including daily arrivals, & communicates promptly with other Concierge, Valet, Front Desk, Reservations and Bellman of new information and details.
Provides information on the hotel, as well as outlets within.
An expert of restaurants on the island, as well as local attractions.
Ability to customize and tailor any experience for a guest.
Will adhere and follow all departmental policies, standards, and provide exceptional service.
Adhere to and follow all safety policies.
Will execute excellent email, departmental and pre-shift communications.
Must display organizational excellence and adaptability to business demands.
Other duties as assigned.