Pre-Analytics Team Leader

Cleveland Clinic

7d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Pre-Analytics Team Lead provides leadership, guidance, and technical oversight for the local pre-analytic services team. This role collaborates closely with department supervisors and site leadership to ensure adequate staffing, maintain service quality, meet performance targets, and uphold safety and regulatory standards. The Team Lead actively supports workflow management, including overseeing 2nd shift rounds, assigning AM rounds, coordinating with nursing staff, and ensuring accurate team documentation. In addition, the Team Lead is responsible for scheduling 3rd shift coverage, facilitating timely execution of rounds, and serving as the primary trainer for new staff. Competency in phlebotomy is required, as hands-on support may be needed. This position also supports departmental and institutional financial objectives while promoting a culture of safety, efficiency, and high-quality patient care. A caregiver in this position works nights| 3rd shift| 9:00pm—6:00am| 1 weekend a month| no holidays.

Requirements

Associate’s Degree and three years of Laboratory experience OR High School Diploma/GED and five years of experience
Competency in phlebotomy is required

Nice To Haves

Bachelor's Degree in Business Administration, Healthcare Administration or a related field (may substitute for experience)
5 years of drawing blood experience
ASCP certified

Responsibilities

Lead local work group in daily operations including staffing, service levels, quality and safety.
Participate in hiring process as well as input on employee performance, including corrective actions and evaluations.
Investigate and resolve routine operational problems and patient issues. Escalate complex problems to Supervisor/Manager.
Drive local root cause analysis and implementation of improvements and counter measures.
Provide response to local quality concerns and inform critical issues to senior management.
Drive front line employee engagement and recognition.
Facilitate development for lead techs.
Lead and provide Talent Management for team leaders.
Oversee onboarding and training of all employees.
Order and maintain adequate supplies.
Other duties as assigned.