Pre-Admission Office Coordinator - Zephyr Cove, NV - On Call

Barton Healthcare System•South Lake Tahoe, CA

1d•Onsite

About The Position

Summary of Position: The Pre-Admission Office Coordinator (POC) coordinates the daily operations of an outpatient pre-admission testing clinic for Barton’s PACU Pre-Authorization and Lake Tahoe Surgery Center departments. This position ensures regulatory compliance, scheduling, admitting, answering phones and routing calls, maintaining the patient waiting room, verifying insurance and obtaining insurance authorization, compiling information into assorted spreadsheets, managing all department documents, assuring that essential Perioperative Surgical Home (PSH) functions are met by maintaining exceptional relationships with physicians and staff to provide the best coordinated care.

Requirements

High school or GED strongly preferred.
2-3 years’ experience in hospital registration, scheduling and/or business or medical office processes preferred.
Knowledge of, or experience with, medical terminology.
Proficient computer skills as are required to document, communicate and enter information into the electronic medical records system.
Must be organized, committed and dependable. Must also demonstrate the ability to meet deadlines and conform to organizational policies.
Requires critical thinking skills, decisive judgment and ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Excellent oral and written communication skills.
Excellent interpersonal skills.
Ability to effectively communicate in English, in compliance with patient safety standards.
Current CPR/BLS certification by the American Heart Association (BLS for the Healthcare Provider) or ability to obtain prior to start date.

Nice To Haves

College level coursework in the delivery of care in a medical clinic preferred.
Epic experience preferred.
Bi-lingual abilities preferred.

Responsibilities

Provide consistently exceptional care at all times.
Coordinates the daily operations of the pre-admission office.
Oversees the ordering of office suppliesincluding monitoring and ordering medical gases to avoid disruption of service.. Identifies needed repairs and maintenance of the office environment, and maintains the physical environment to ensure patient, staff and visitor safety.
Assists the department staff with scheduling and coordinating pre-admission testing appointments and ensures testing results get back to the ordering provider.
Assists and supports staff as a resource with daily office duties and functions.
Answers telephone, emails, messages as well as common questions regarding the perioperative department. Routes messages to appropriate staff members.
Calls patients to pre-register them, confirming their demographics, insurance, advance directive, and financial information.
Admits patients on day of surgery, collecting projected financial obligations when necessary.
Maintains documentation of all up-front collections and applicable discounts. Sends all collected monies to Barton cashiers.
Procures pre-authorizations from insurance companies for non-Barton providers.
Maintains the safety and comfort of the patient lobby.
Distributes monthly Infection Control reports to physicians, analyzes the responses, and compiles the results into the appropriate spreadsheet.
Assembles patient charts for each day’s surgeries.
Scans charts after surgery to enable timely coding and billing.
Screens all visitors/vendors for appropriate credentials.
Retrieves mail and packages from the post office, screens mail, and delivers it to the appropriate recipients.
Assists staff with retrieving medical documentation from outside facilities and follows department protocols for follow up and completion of tasks. Ensures the requester is notified of received documents.
Provides all surgical/GI patients with day of procedure arrival times and clarifies pre procedural instructions as needed.
Facilitates and completes projects working closely with IT to streamline the patient care processes within EPIC
Actively participates in Shared Governance.
Facilitates and completes projects, audits, surveys and statistics.
Communicates with physician offices to maintain block schedules and maximize case counts.
Coordinates with OR staff to schedule cases in accordance with patient health requirements and surgical equipment needs.
Works as a team with the clinic staff for daily and weekly needs. Trains assigned personnel.
Responds to the needs of the department by performing other duties, as necessary.