Pre-Access - Central Scheduler I

Intermountain Health

1d•$19 - $25

About The Position

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments. Essential Functions Utilize multiple systems to perform all scheduling functions as needed. Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance Providing patients with preparation and location information. Correctly collecting and inputting patient data into the system. Validating patient insurance and explaining benefits as needed. Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties. Acting as a mentor for new hires as needed. Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. Performs other duties as assigned.

Requirements

High school diploma or equivalent OR (4) years of revenue cycle experience.
Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.
Customer Service Etiquette
Basic Medical Insurance Knowledge
Intermediate Computer Operating Knowledge
Multi-Channel Phone Experience
30+ WPM Typing Speed
Active Listening
Reading Comprehension
Critical Thinking
Active Learning
Complex Problem Solving

Responsibilities

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department.
Complete any administrative work that goes along with scheduling the appointment.
Transcribe any external orders from Physican.
Handle high call volumes for multiple locations and departments.
Utilize multiple systems to perform all scheduling functions as needed.
Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
Providing patients with preparation and location information.
Correctly collecting and inputting patient data into the system.
Validating patient insurance and explaining benefits as needed.
Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
Acting as a mentor for new hires as needed.
Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
Performs other duties as assigned.