Central Scheduler Associate - Access Center - EHT

AtlantiCare•Egg Harbor Township, NJ

About The Position

The Central Scheduling Associate provides scheduling assistance to AtlantiCare Physician group central scheduling contact center. This includes scheduling for multispecialty providers as well as diagnostic testing. The Central Scheduling Associate also ensures the timely and accurate scheduling of patient appointments following scheduling guidelines, patient insurance information, enters client information into the scheduling application, and provides accurate financial information to clients. The Central Scheduling Associate provides exceptional customer service to all callers ensuring that adequate time is given to each client and that answers meet their needs. The representative answers all calls in a friendly, timely, courteous and professional manner while dealing with each client compassionately, and showing genuine concern for each situation. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

Requirements

High School degree or equivalent
1-3 years office experience required, preferably in a medical setting.
Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire