Prayer and Care Specialist - (Part-Time)

Hope Media Group

About The Position

Hope Media Group is a multi-brand ministry dedicated to engaging people to love Jesus, serve others, and spread Hope through various media platforms including KSBJ, WayFM, Worship 24/7, Vida Unida, NGEN radio, Way Loud, Way New, Way Back, Gospel 24/7, God Listens Prayer App, and Hope Events. The Prayer & Care Line Specialist reports directly to the Supervisor of Prayer & Care Line and is responsible for managing all aspects of the call center. The primary duty involves praying and interceding for incoming prayer requests from listeners, working independently or with volunteers, and accurately capturing data for monthly statistical Prayer Reports to understand community needs. The team environment is described as fun, encouraging, collaborative, engaging, caring, family-oriented, and friendly.

Requirements

High School Diploma or Equivalent
Committed to a personal relationship with Jesus Christ
Grounded spiritually and biblically literate
Comfortable praying for co-workers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies
Live Christian principles defined by the ministry’s Statement of Faith & Biblical Beliefs
Passion for leveraging the HMG’s media platforms for evangelism and discipleship
Exhibit a strong moral character
Active member of a Bible believing local church
Creative and enthusiastic, team player
Strong administrative and organizational skills
Effective writing skills and excellent grammatical usage and style
Excellent interpersonal skill
Proficient in Microsoft Word, Excel, Power Point, Access and Google tool applications
Must have passion for prayer
Maintain high level of confidentiality
Understands the power of prayer
Has the gift of prayer
Is able to elicit the needs and concerns of others
Good listening skills
Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scriptures
Possesses a genuine concern for all people, and capacity to relate with all people in a sensitive, respectful way
Must have studied and applied the Christian faith through a minimum of 3 years of bible study
Ability to offer Christian prayer in group settings
Exhibit a life and service that is in full accord with Holy Bible and the ministry
A love and appreciation for our style of Christian radio ministry
Heart for Christian ministry

Nice To Haves

2-3 years’ experience preferred in Prayer related field

Responsibilities

Creates quality responses within production goals with excellent verbal and written skills in Hope Media Group’s style
Responsible for recording and entering data in various applications
Work alongside other volunteers for the functions of the Prayer & Care Line
Responds to inbound and outbound phone calls, social media requests, and other type of contacts associated with the Prayer & Care Line
Communicates in complex emotional situations, accountable for legal and ethical boundaries in response
Receive and pray for concerns and requests from individuals in Hope Media Group’s listener base
Responsible for follow up calls to previous callers of the Prayer & Care Line
Respond and track prayer request received via the God Listens prayer application
Maintain a clean area and a peaceful environment for anyone desiring a place to pray
Attend Training for the Prayer & Care Line
Collaborate with the Supervisor of Prayer & Care Line to provide opportunities for the prayer line volunteers to enrich their prayer lives
Maintain confidentiality
Responsible for maintaining an accurate report of incoming prayer requests
Responsible for meeting periodically with Supervisor of Prayer & Care Line and Prayer & Care Line Coordinators
Dedicated to serving with Prayer & Care Line volunteers and front desk team
Participate in on-air fundraisers and prays for donors as needed