Personal Care Specialist (Part Time)

Green Thumb • Meadville, PA

9h • Onsite

About The Position

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. The ideal candidate should be friendly and upbeat, connecting each unique patient and/or customer with the right product and method of consumption for their needs. The Personal Care Specialist is expected to be a master of the menu and assist anyone who walks through the dispensary’s doors.

Requirements

• At least one year of customer service experience
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver’s license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Ability to perform tasks for prolonged periods of time (up to the duration of a scheduled shift or workday)
• Ability to move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
• Ability to remain in a stationary position, if required, to meet the needs of the business
• Ability to converse and communicate with individuals and groups of people directly
• Ability to operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
• Ability to prepare patient and/customer orders by moving and placing products
• Ability to inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
• Ability to move inventory and materials weighing up to 30 pounds independently
• Ability to position self to move inventory and materials in storage areas
• Consistent demonstration of excellent customer service skills
• Desire to continuously learn about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies
• Ability to establish and maintain effective working relationships with all employees
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
• Previous experience with POS systems
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
• Ability to follow instructions as directed and incorporate constructive criticism from managers
• Ability to operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements

Nice To Haves

• Preference for candidates with specialty, customer-facing retail experience
• Previous knowledge about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies
• Prior cannabis experience

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including: Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Benefits

• Commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees