Practice Transformation Coach

Carina Health Network•Denver, CO

1d•$75,000 - $90,000•Hybrid

About The Position

We're Hiring: Practice Transformation Coach - Hybrid Join Carina Health Network and help us make Colorado communities healthier! Are you passionate about population health and interested in improving patient experience and outcomes? We support community health organizations across Colorado with technology, data, and resources that help people get the care they need, when and where they need it. If you're looking for a mission-driven organization where your work has a real impact in real communities, Carina could be the right place for you. At Carina Health Network, we’re transforming community health by helping our members deliver proactive, data-informed, and whole-person care that drives measurable impact. Our work helps people with chronic conditions like diabetes and high blood pressure stay healthier, ensure older adults get regular check-ups, and identify mental health needs early. We help reduce unnecessary emergency room visits by connecting people with the right care at the right time. Through our value-based care programs, we empower frontline care teams to improve outcomes while earning fair, sustainable reimbursement. By saving money and reinvesting in health services, we strengthen the systems that care for Colorado’s underserved populations, making a meaningful difference for both care teams and the patients they serve. Join us in reimagining the future of health care, where your work truly matters. What You’ll Do The Practice Transformation Coach is accountable for providing transformation support to Community Health Centers (CHCs) resulting in improved quality outcomes, and network performance in Carina Health Networks’s value-based care (VBC) programs. The Coach has a defined role, working in an advisory/coaching capacity to support Carina CHCs and assist in creating and implementing individualized CHC Carina Support Plans to optimize performance. The Coach utilizes an evidence-based approach to facilitate QI methodology and tools within CHCs, including assessments, reporting measures, and facilitating meetings with practice specific QI teams working towards achieving measurable outcomes. Develops, implements, and monitors individualized CHC Carina Support Plan targeting practice transformation activities to increase success in Carina’s value-based contracts. Serves as a liaison, teacher, coach, and facilitator for practice transformation activities for CHCs participating in the network. Obtains, aggregates, and analyzes quality metrics and reports for care opportunities, identifies opportunities to improve cost, quality, and the patient experience, prioritizes opportunities and addresses in individualized CHC Carina Support Plan. Participates in the development and implementation of community learning forums. Provides onsite and telephonic CHCs visit coaching using a standardized approach and demonstrates the ability to effectively lead and facilitate improvement teams towards measurable outcomes. Maintains a supportive and collegial role with the primary care team and collaborates to meet provider and practice needs. Conducts ongoing CHC assessments to learn more about practice demographics, their daily operations, and current workflows. Supports the efforts of providers and practice teams on interventions resulting in cost of care savings and improved health outcomes for patients. Provides education for practices to develop expertise with Annual Wellness Visits, metrics, and data review for quality improvement. Works with Carina leadership on communication to physicians regarding available patient care programs through the VBC programs- both written/email communication and visits to provider meetings as necessary. Reviews reports from payers and participates with leadership in the interpretation of the reports and actions needed. Shadows, educates and/or trains physicians and medical staff as necessary in clinical workflows and coordination of care to improve clinical quality and achieve VBC goals. Test and pilot new VBC initiatives and work with Carina leadership on refining processes, helping achieve contractual metrics. Other duties as assigned.

Requirements

Excellent computer skills required, particularly related to Microsoft applications Word, Visio, Excel, PowerPoint, and Outlook.
Ability to analyze payer quality data and navigate reports from various payer portals.
Comfort with exploring and learning to use new or unfamiliar applications or databases.
Working knowledge of health information technology and ability to connect practices to necessary resources to produce needed data/reporting.
Commitment to collaboration, professionalism, and effective communication in all interactions with physicians, CHC Teams, VBC partners, and payers.
Flexible, courageous, and positive attitude about unexpected changes and fluctuating workloads.
Excellent oral communication skills both in-person and telephonically, to groups and individuals.
Excellent written communication skills.
Strong critical thinking, analytic, strategic, and innovative skills.
B.A./B.S. in healthcare related field coupled with 2 years of experience in primary care, ambulatory care or another related field.
Able to travel when required.
Annual expectation of 25% travel capability.

Nice To Haves

Preference will be given to a Registered Nurse.
Preference will be given for experience completing Annual Wellness Visits.
Preference will be given for strong background in one or more of the following: VBC programs, quality or process improvement, data analysis, healthcare recognition/accreditation, and change management.

Responsibilities

Develops, implements, and monitors individualized CHC Carina Support Plan targeting practice transformation activities to increase success in Carina’s value-based contracts.
Serves as a liaison, teacher, coach, and facilitator for practice transformation activities for CHCs participating in the network.
Obtains, aggregates, and analyzes quality metrics and reports for care opportunities, identifies opportunities to improve cost, quality, and the patient experience, prioritizes opportunities and addresses in individualized CHC Carina Support Plan.
Participates in the development and implementation of community learning forums.
Provides onsite and telephonic CHCs visit coaching using a standardized approach and demonstrates the ability to effectively lead and facilitate improvement teams towards measurable outcomes.
Maintains a supportive and collegial role with the primary care team and collaborates to meet provider and practice needs.
Conducts ongoing CHC assessments to learn more about practice demographics, their daily operations, and current workflows.
Supports the efforts of providers and practice teams on interventions resulting in cost of care savings and improved health outcomes for patients.
Provides education for practices to develop expertise with Annual Wellness Visits, metrics, and data review for quality improvement.
Works with Carina leadership on communication to physicians regarding available patient care programs through the VBC programs- both written/email communication and visits to provider meetings as necessary.
Reviews reports from payers and participates with leadership in the interpretation of the reports and actions needed.
Shadows, educates and/or trains physicians and medical staff as necessary in clinical workflows and coordination of care to improve clinical quality and achieve VBC goals.
Test and pilot new VBC initiatives and work with Carina leadership on refining processes, helping achieve contractual metrics.
Other duties as assigned.

Benefits

Insured group health, dental, and vison plans (Employer covers 100% of the cost for dental and vision)
Medical and dependent care flexible spending account options
Employer contributions $900 annually towards a Health Reimbursement Employer (HRA) or Health Savings Account (HSA), depending on the health plan selected
401k retirement plan with up to a 4% employer contribution match
100% employer-paid life, AD&D, short-term, and long-term disability plans paid for employees
Free 24/7 access to confidential resources through an employee assistance program (EAP)
Voluntary benefit plans to complement health care coverage, including accident insurance, critical illness, and hospital indemnity coverage
17 days of paid vacation within one year of service
12 paid sick days accrued by one year of service
14 paid holidays (which includes two floating holidays)
One paid volunteer day
Employer-paid programs/courses for professional growth and development
Cell phone and internet reimbursement
Competitive salary and full benefits
Annual, all expenses paid staff retreat
Flexible work (remote or hybrid)
Supportive, mission-driven team
Opportunities to learn and grow