Practice Support Specialist

Global Connections to Employment•Pensacola, FL

About The Position

LifeView Group is a nonprofit human services organization whose Mission is “helping people throughout life’s journey.” Our 2,500 team members impact lives in multiple states and the District of Columbia. As a parent company, LifeView Group’s work encompasses three affiliates – Lakeview Center’s behavioral health care, FamiliesFirst Network’s child welfare support and Global Connections to Employment’s career services for people with disabilities. Learn more at LifeViewGroup.org. The Practice Support Specialist is responsible for ensuring smooth and efficient daily operations by providing high‑quality administrative, clerical, and client support services. Primary duties include entering client survey information into the grant reporting system, tracking upcoming semi‑annual reassessments, and answering incoming phone calls. This role also assists with verifying insurance eligibility and benefit information, scheduling appointments, and supporting general office workflows. Assignments and tasks are expected to be completed with a high degree of independence while maintaining strict adherence to established policies, procedures, and confidentiality standards.

Requirements

High school diploma or equivalent required; associate degree in healthcare administration, business, ora related field preferred.
2 years of administrative, clerical, or customer service experience in a healthcare or social servicessetting preferred.
Strong data entry skills with a high level of accuracy and attention to detail.
Excellent verbal and written communication skills, including the ability to answer and direct incomingphone calls professionally and courteously.
Proficiency in scheduling appointments and managing multiple tasks in a fast‑paced environment.
Ability to verify insurance eligibility and understand basic benefit information
Strong organizational and time‑management skills, with the ability to prioritize tasks and meetdeadlines.
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new electronic systems ordatabases.
Ability to maintain confidentiality and comply with HIPAA and organizational policies.
Demonstrated ability to work independently while exercising good judgment and following establishedprocedures.
Strong interpersonal skills with the ability to interact effectively with clients, staff, and external partners.
Must have the ability to work independently with good decision-making skills.
Must be able to pass organization screening requirements, including state or federal backgroundscreenings as appropriate.

Nice To Haves

associate degree in healthcare administration, business, ora related field preferred.
2 years of administrative, clerical, or customer service experience in a healthcare or social servicessetting preferred.